Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
en:documentation:02_support:01_ticketing [2022/09/17 00:14]
jimmy.olano [Adding information to the ticket]
en:documentation:02_support:01_ticketing [2022/09/19 09:32] (current)
julia.lerena [Adding information to the ticket]
Line 68: Line 68:
 //WUs// (Workunits) allow write a text but and also to add attachments, specify the time spent on that action (in hours), whether you have worked together with another member of the team, if cost calculation based on the imputed profile is included, etc. //WUs// (Workunits) allow write a text but and also to add attachments, specify the time spent on that action (in hours), whether you have worked together with another member of the team, if cost calculation based on the imputed profile is included, etc.
  
-All of this information will then be used for support reports that include all of these metrics (**and many others**). The purpose is to be able to do a detailed follow-up of the processing of each issue in order to evaluate the quality of the support from all possible angles: costs, quality, time, effort, personnel profiles, customer profiles, among others.+All of this information will then be used for support reports that include all of these metrics (**and many others**). The purpose is to be able to do a detailed follow-up of the processing of each issue in order to evaluate the quality of the support from all possible angles: costs, quality, time, effort, personal profiles, customer profiles, among others.
  
 Clicking on tab will lead to the following dialog:{{  :wiki:iims-02_support-01_ticketing-img060.png  }} Clicking on tab will lead to the following dialog:{{  :wiki:iims-02_support-01_ticketing-img060.png  }}