by Laura Cano | Apr 30, 2019 | Customer support, Help Desk, Tips, Trends |
Contact center; 9 ideas to motivate your team in your contact center Working in a contact center is not easy. Dealing with clients and intense working hours can generate high levels of stress and demotivation on workers in a job that, at times, may be repetitive and...
by Laura Cano | Feb 21, 2019 | Help Desk, Tech |
Know your customers: some ideas to think from their point of view Sometimes we think we know everything. For example, you may think you know your customers better than themselves and know exactly what they need. But no, that is hardly ever so. However, the good news...
by Laura Cano | Nov 13, 2018 | Help Desk, Tech |
What is a Gantt chart? The most useful tool to organize your time ever What is a Gantt chart? Let us answer that question through a brief story. Joe was born in one of the northern States of the US, where the mountains merge into the trees and you can see deers and...
by Laura Cano | Nov 8, 2018 | Customer support, Help Desk, Tech |
Chief Technology Officer: 8 important qualities to be the best one CTO (Chief Technology Officer) is a job position on the rise, especially due to its importance regarding digital transformation. The role of the Chief Technology Officer within any enterprise will...
by Laura Cano | Nov 6, 2018 | Help Desk, Tech |
Ticketing software: a great option to manage issues effectively Lots of things happen on a daily basis, that’s what life is all about. On top of that, sometimes they are not what you expected, or they do not even turn out well, and issues that must be solved arise. If...
