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How to motivate your employees at your contact center

How to motivate your employees at your contact center

by Laura Cano | Apr 30, 2019 | Customer support, Help Desk, Tips | 0 comments

Contact center; 9 ideas to motivate your team in your contact center Working in a contact center is not easy. Dealing with clients and intense working hours can generate high levels of stress and demotivation on workers in a job that, at times, may be repetitive and...
Get to know your customers and think from their point of view

Get to know your customers and think from their point of view

by Laura Cano | Feb 21, 2019 | Help Desk, Tech | 0 comments

Know your customers: some ideas to think from their point of view Sometimes we think we know everything. For example, you may think you know your customers better than themselves and know exactly what they need. But no, that is hardly ever so. However, the good news...
What is a Gantt chart? The graphic of graphics

What is a Gantt chart? The graphic of graphics

by Laura Cano | Nov 13, 2018 | Help Desk, Tech | 0 comments

What is a Gantt chart? The most useful tool to organize your time ever What is a Gantt chart? Let us answer that question through a brief story. Joe was born in one of the northern States of the US, where the mountains merge into the trees and you can see deers and...
What does it take to be a great CTO?

What does it take to be a great CTO?

by Laura Cano | Nov 8, 2018 | Customer support, Help Desk, Tech | 0 comments

Chief Technology Officer: 8 important qualities to be the best one CTO (Chief Technology Officer) is a job position on the rise, especially due to its importance regarding digital transformation. The role of the Chief Technology Officer within any enterprise will...
Ticketing software: managing issues with Integria IMS.

Ticketing software: managing issues with Integria IMS.

by Laura Cano | Nov 6, 2018 | Help Desk, Tech | 0 comments

Ticketing software: a great option to manage issues effectively Lots of things happen on a daily basis, that’s what life is all about. On top of that, sometimes they are not what you expected, or they do not even turn out well, and issues that must be solved arise. If...
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Popular posts

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  • Conoce qué es CRM, la mejor solución para gestionar a tus clientes
  • What is a knowledge base? That’s what Molly is going to learn
  • Cristina descubriendo qué es una base de conocimiento
  • Get to know your customers and think from their point of view
  • Conoce a tus clientes, ponte en su lugar y conócelos mejor.

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