by slerena | Jul 31, 2017 | Tips |
Dealing with an angry client can be a stressful experience, but there is gold in them there customer complaint hills if you have the means to mine it. Turning a dissatisfied client into a lifelong ally is a subtle psychological chess match that, if you keep your eye...
by slerena | Jul 26, 2017 | Tips |
Motivate employees, the key to create a better work environment Like fish need water or a hog needs to wallow, your employees will be more productive if you can provide the right environment for them, and a company’s success starts with the environment its...
by slerena | Jul 19, 2017 | Customer support |
How to Improve customer service in your company Many studies and diverse reports affirm that a number of users report feelings of dissatisfaction when dealing with service provision companies. They report feelings of being misunderstood, abandoned, even ignored. Not...
by slerena | Jul 12, 2017 | Customer support |
How to avoid the typical customer service problems The diseased and decaying body of the vampire, Kapital, has many parasites crawling over it, feeding on scraps of peeling and rotting flesh, looking only for what they can get for themselves. But there is only one...
by slerena | Jan 5, 2017 | Help Desk, Tips |
2017 is here, and like every new year it is a tabula rasa, offering the chance for us to start anew, promising ourselves that this year, yes, we’re going to be the person we want to be; more compassionate, more generous, more patient. We’d all like to be...
