The all-in-one platform for Service & Support management
Enable your support and customer service teams to deliver excellent and efficient service, thanks to features based on ITIL processes.
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A complete environment, much more than a Help Desk
Service Desk
With the Service Desk, a client external to the company can create a ticket without accessing the platform, they can also do so by writing an email to a specific address and a user will be created automatically.
Incidents
Take control of your support team. Reduce disruptions, improve agent productivity, meet service level agreements (SLAs), and manage the entire lifecycle of your IT tickets.
Knowledge Base
Reduce the volume of incidents and offer your clients a source of solutions to avoid opening issues that have already been resolved.
Software distribution
Distribute software packages to your clients in a centralized, secure and controlled manner, fully integrated into the tool.
AI Chatbot
Thanks to AI with natural language, you can have the chatbot answer for the team and have your operators solve difficult problems. The AI continuously learns from solved cases and integrates into any WEB environment.
Projects management
Deliver IT projects on time. Create projects, manage resources and optimize teleworking by constantly monitoring. Integrate IT projects with requests and changes to streamline overall IT service delivery.
Asset Inventory (CMDB)
Track and manage configuration items and map their relationships and dependencies. Have the history of incidents on each asset and integrate it into your automatic processes.
Reports
Make decisions with the right data. Monitor the performance of your IT help desk using real-time and customizable dashboards. Always have detailed reports on hand to show to customers and suppliers.
Integrated CRM
Have everything at hand: clients, contacts, contracts and invoices. Your entire team organized to provide the best service without the need for other tools that involve more costs or additional integrations.
Integrated WIKI
Share information with your team, with access restriction and advanced ACL. Perfect for securely sharing passwords, logins, and day-to-day information.
What inspires us to be diferents?
There are tools so complex that they require a consultancy project to integrate them into companies…
… and others that promise to do everything in 5 minutes, but cannot be adapted to what your SLA needs.
With Integria IMS turns user support into something satisfactory and orderly for customers and employees.
Custom integrations and plugins
To start a project you can do it with your own team or count on us to help you customize the tool to the maximum in its processes, applications and backend.
Cloud and on-premise licensing
Incident management by email
Custom workflows
Customizable reports and dashboards
Custom SLA management
3rd party integration (Slack, SMS, Telegram, etc)
Multitenant, with custom profiles and permissions
Integrated customer satisfaction system
Self-service portal for external customersCloud and on-premise licensingIncident management by emailCustom workflows
Customizable reports and dashboardsCustom SLA management3rd party integration (Slack, SMS, Telegram, etc)Multitenant, with custom profiles and permissionsIntegrated customer satisfaction systemSelf-service portal for external customersIntegrated customer satisfaction systemSelf-service portal for external customersMultitenant, with custom profiles and permissions3rd party integration (Slack, SMS, Telegram, etc)
Customizable reports and dashboardsCustom SLA managementCustom workflowsIncident management by emailCloud and on-premise licensingIntegrated customer satisfaction systemSelf-service portal for external customersMultitenant, with custom profiles and permissions3rd party integration (Slack, SMS, Telegram, etc)
Customizable reports and dashboardsCustom SLA managementCustom workflowsIncident management by emailCloud and on-premise licensingIntegria IMS is a balance between flexibility, simplicity and power
And above all, it adapts to your needs.
Every organization is different, but in all people are the most important thing
An IT operations software that unites people to solve problems, manage projects and manage knowledge, optimizing your time and resources.
Integria IMS facilitates the management of your company and helps your employees to obtain better results
With our extensive experience we will be part of your team and our solutions will provide your company with greater control and efficiency.
Installations
SLA
Tickets
