Business issues: 5 cues to detect and stop them from causing damage
A company is a very complex world on its own. It covers lots of different people, characters, structures, work procedures, dealings with clients and many other factors that all together create an ecosystem that is not always easy to handle. And the greater the complexity is, the greater the chances of coming across business issues are.
Therefore, whether you own a company or you just work in it, it would be convenient to keep your eyes open, in order to detect any signs that may suggest that any business issues are about to come up or are causing damage without being noticed, like a bunch of termites that are swallowing the foundations of an ancient building.
In this article we are not going to delve further into the complex and boring signals that would probably make you run away from here as soon as you start reading (like financial results, accounting statements, etc.), rather we will focus on identifying small signs that we can notice in our day to day, which indicate us that there might be business issues in a company. Let’s begin!
– There are too many conflicts
Do not fool yourself. In environments where people have to deal with each other, discrepancies from time to time are unavoidable, but making “hater clubs” and solving problems holding a fork in one hand is not normal nor tolerable.
When things go along smoothly, conflicts are more unlikely to arise, but when something does not work, the chances are trouble will ensue. Arguments in the office may show that the business does not run as expected or that the stress level is excessive (which is already really negative by itself). If that is the case, start thinking about how to help things cool down, or the situation might become worse.
– Absences increase
Do you have the feeling of finding empty seats more frequently in your office? You should check whether it is actually happening. It might just be your subjective perception, but you may be right and more people are skipping work increasingly often.
There are many reasons why more people keep skipping work. It may be due to inadequate working conditions, bad working environment or the workers’ need of reconciliation. Given that the causes might have different natures, the solutions may also be different depending on each case. But, if the number of people being absent form work increases, do not look the other way and pay attention to what may be happening.
– There is too much turnover
Do you only recognice the cactus on top of your desk when you walk in your office in the morning? Maybe there is too much turnover in the company!
Excessive turnover is not usually good news. It means losing much of the knowledge and experience accumulated by workers who are no longer part of the company, continuously needing to recruit new staff (including all the inconvenience and waste of time involved) or having low productivity rates which come with the adaptation period of the new employees to the company. Moreover, there might be something even worse underlying this sympthom: if there is too much rotation in the company, it may be because people do not want or cannot stand working in it.
– There is too much statism within the company
Stability is usually positive, statism is not
Although there are enterprises which are able to run smoothly for decades without hardly changing their products, their image or their work policy, they are rare.
Today, where changing is a constant in our lives, it is very difficult to be competitive if your business becomes stagnant. How long has it been since you launched your last product or any new ideas came into your company? Keep your eyes open: it is possible that you may fall behind without barely realizing.
– Increasing complaints from your customers
Is your company’s customer service overloaded? This may be a sign of business issues.
It does not need to be like that (it is possible that customer service’s workload increases because the company is growing and you continue acquiring new customers), but sometimes an increase in the number of complaints may suggest that something or perhaps several things are not working properly. That is because, in the end, the degree of your customer’s satisfaction is one of the best indicators when it comes to identifying if you are doing things right or if, on the contrary, there are problems that you may not have detected yet and as a consequence you are having business issues.
So far we have seen 5 cues that suggest that there may be business issues in a company. Do you want to find out something else? As we have already pointed out, one of the areas that can show that the company has some unsolved problems is customer service, especially if the number of complaints increases.
But there is even more. A malfunctioning customer service may even be the source of more problems. What did you expect if the service that must meet and solve the customers’ queries is not able to manage them?
Is your customer service team still managing the complains through Excel and a bunch of post-its? There are better ways to do it! What if you take a few minutes to get to know Integria IMS?
Integria IMS is a program that provides, among many other features, an issue management system (help desk software) based on tickets (ticketing) that can be useful for customer service management within enterprises and organizations.
Would you like to get to know better what Integria IMS ticketing tool can do for you? Of course you would like! Click here: https://integriaims.com/en/product/help-desk-software/
Or you can also send us any questions that you may have about Integria IMS. Do it in a very simple way, thanks to the contact form which is located at the following address: https://integriaims.com/en/company/contact/
Our great Integria IMS team will be happy to help you!
Alberto is one of the translators of Integria IMS. He is also a singer-songwriter and he also can play the guitar and the piano.