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Helpdesk Software

Powerful and Flexible Helpdesk for support and customer service teams.

Project Management

Optimize your team's processes to increase productivity and reduce costs.

Simple Inventory Software

Get a complete picture of your physical, digital and online assets and improve your IT infrastructure.

CRM

Optimize your customer management with the most efficient software on the market.

Time Management

Records the workday to have a history and access to the staff's activity.

Reports

You will be able to obtain reports from different areas, such as support, time management and projects.

Updates

Save time and energy to get the latest settings and functionalities.

Gestión de incidencias

Potente y Flexible Helpdesk para equipos de soporte y atención al cliente.

Gestión de proyectos

Optimiza los procesos de tu equipo para aumentar la productividad y reducir los costes.

Gestión de inventario

Obtén una imagen completa de tus activos físicos, digitales y online y mejora tu infraestructura IT.

CRM

Optimiza tu gestión de clientes con el software más eficiente del mercado.

Gestión de tiempos

Registra la jornada laboral para tener un histórico y acceso a la actividad del personal.

Informes

Podrás obtener informes de diferentes áreas, como soporte, gestión del tiempo y proyectos.

Actualizaciones

Ahorra tiempo y energía para obtener los últimos ajustes y funcionalidades.

Planning in customer service: manage emergencies caused by customers’ poor planning

Planning in customer service: manage emergencies caused by customers’ poor planning

by Dimas Pardo | May 10, 2023 | Customer support

Have you ever heard the saying: “Poor planning on your part does not imply an emergency on my part”? But don’t worry, we’ve got you covered. In this articWell, let’s just say Bob Carter, the man who said it, was clearly not in the...
How to motivate your employees at your contact center

How to motivate your employees at your contact center

by Laura Cano | Apr 30, 2019 | Customer support, Help Desk, Tips, Trends | 0 comments

Contact center; 9 ideas to motivate your team in your contact center Working in a contact center is not easy. Dealing with clients and intense working hours can generate high levels of stress and demotivation on workers in a job that, at times, may be repetitive and...
What does it take to be a great CTO?

What does it take to be a great CTO?

by Laura Cano | Nov 8, 2018 | Customer support, Help Desk, Tech | 0 comments

Chief Technology Officer: 8 important qualities to be the best one CTO (Chief Technology Officer) is a job position on the rise, especially due to its importance regarding digital transformation. The role of the Chief Technology Officer within any enterprise will...
7 reasons why you may lose your consumers

7 reasons why you may lose your consumers

by Laura Cano | Nov 2, 2018 | Customer support, Tips | 0 comments

Losing consumers: 7 common mistakes that will make them say goodbye Let’s admit it, mistakes are part of our lives. But that does not mean that you cannot try to avoid them. In order to do so, there is nothing better than identifying those possible mistakes. It...
12 ideas for providing great customer service by phone

12 ideas for providing great customer service by phone

by Dimas Pardo | Sep 25, 2018 | Customer support, Help Desk, Tech, Tips | 0 comments

Customer Service by phone; 12 ideas to improve this Do you have a customer service or do you work at a customer service center? If you have experience in customer service by phone, you may know that this is a very important part of any company or institution. In order...
How to improve the operation of a courier company

How to improve the operation of a courier company

by Dimas Pardo | Sep 20, 2018 | Customer support, Help Desk, Tech | 0 comments

Service delivery management. Learn how to improve this Do you work for a courier and delivery company? Maybe you have people working for you, or you may even be the director of the company. From the person in charge of delivering packages in person, to the CEO, you...
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