by Laura Cano | Apr 30, 2019 | Customer support, Help Desk, Tips |
Contact center; 9 ideas to motivate your team in your contact center Working in a contact center is not easy. Dealing with clients and intense working hours can generate high levels of stress and demotivation on workers in a job that, at times, may be repetitive and...
by Laura Cano | Nov 8, 2018 | Customer support, Help Desk, Tech |
Chief Technology Officer: 8 important qualities to be the best one CTO (Chief Technology Officer) is a job position on the rise, especially due to its importance regarding digital transformation. The role of the Chief Technology Officer within any enterprise will...
by Laura Cano | Nov 2, 2018 | Customer support, Tips |
Losing consumers: 7 common mistakes that will make them say goodbye Let’s admit it, mistakes are part of our lives. But that does not mean that you cannot try to avoid them. In order to do so, there is nothing better than identifying those possible mistakes. It...
by Dimas Pardo | Sep 25, 2018 | Customer support, Help Desk, Tech, Tips |
Customer Service by phone; 12 ideas to improve this Do you have a customer service or do you work at a customer service center? If you have experience in customer service by phone, you may know that this is a very important part of any company or institution. In order...
by Dimas Pardo | Sep 20, 2018 | Customer support, Help Desk, Tech |
Service delivery management. Learn how to improve this Do you work for a courier and delivery company? Maybe you have people working for you, or you may even be the director of the company. From the person in charge of delivering packages in person, to the CEO, you...
by Dimas Pardo | Aug 15, 2018 | Customer support |
Customer churn:Are you aware of the consequences for your business? Do you care about your customers? Well, you should care about them! Customers bring much more to a company than you might think. Some businesses are not able to evaluate it properly and do not pay...