by Laura Cano | Apr 30, 2019 | Customer support, Help Desk, Tips |
Contact center; 9 ideas to motivate your team in your contact center Working in a contact center is not easy. Dealing with clients and intense working hours can generate high levels of stress and demotivation on workers in a job that, at times, may be repetitive and...
by Alberto Dominguez | Apr 2, 2019 | Help Desk, Tech |
Customer centric culture; what it is and some tips to achieve it Customer service culture (or customer centric) is that set of practices or strategies that promote for the actions carried out by a company to be aimed at the client. That means they are carried out...
by Alberto Dominguez | Mar 21, 2019 | Help Desk, Tech |
What is CRM? Find out more about this customer management solution Get to know your customer, make your customer happy, just find out “what is CRM?” Let’s start at the very beginning. At the very beginning of earth, iron was one of the most abundant chemical...
by Laura Cano | Feb 21, 2019 | Help Desk, Tech |
Know your customers: some ideas to think from their point of view Sometimes we think we know everything. For example, you may think you know your customers better than themselves and know exactly what they need. But no, that is hardly ever so. However, the good news...
by Alberto Dominguez | Feb 5, 2019 | Help Desk, Tech |
Good service customer support ; 4 steps to achieve this Do you own a company? All right. Okay, you don’t have a company, but do you work in a company? Good. Are you interested in improving customer service in your company? Cool! Were you looking for a recipe for sweet...
by Alberto Dominguez | Jan 24, 2019 | Help Desk, Tech |
Zero moment of truth, ZMOT; Learn about its relationship with customer service Zero moment of truth, ZMOT. What are we talking about? Is it a Czech juice brand, maybe? Is it an Eskimo word? Or is it just an acronym for some new Internet expression, like...
