by Laura Cano | Feb 21, 2019 | Help Desk, Tech |
Know your customers: some ideas to think from their point of view Sometimes we think we know everything. For example, you may think you know your customers better than themselves and know exactly what they need. But no, that is hardly ever so. However, the good news...
by Alberto Dominguez | Feb 5, 2019 | Help Desk, Tech |
Good service customer support ; 4 steps to achieve this Do you own a company? All right. Okay, you don’t have a company, but do you work in a company? Good. Are you interested in improving customer service in your company? Cool! Were you looking for a recipe for sweet...
by Alberto Dominguez | Jan 24, 2019 | Help Desk, Tech |
Zero moment of truth, ZMOT; Learn about its relationship with customer service Zero moment of truth, ZMOT. What are we talking about? Is it a Czech juice brand, maybe? Is it an Eskimo word? Or is it just an acronym for some new Internet expression, like...
by Alberto Dominguez | Jan 10, 2019 | Help Desk, Tech |
Angry Customers; 8 Ideas to successfully deal with them Has anyone looked at you with killer eyes lately? Has anyone mentioned any of your illustrious ancestors? Have you felt like the referee of a football match after whistling a penalty against the home team? Stop...
by Alberto Dominguez | Dec 26, 2018 | Help Desk, Tech |
7 types of users that you might find online in your online business Anyone can be on the Internet! The days when the network was only used by computer geeks are long gone, in order to make way for an era in which from your cousin Paco, who finished a degree at MIT, to...
by Alberto Dominguez | Dec 13, 2018 | Help Desk, Tech |
Business issues: 5 cues to detect and stop them from causing damage A company is a very complex world on its own. It covers lots of different people, characters, structures, work procedures, dealings with clients and many other factors that all together create an...
