by Dimas Pardo | Apr 2, 2019 | Help Desk, Tech |
Customer centric culture; what it is and some tips to achieve it Customer service culture (or customer centric) is that set of practices or strategies that promote for the actions carried out by a company to be aimed at the client. That means they are carried out...
by Dimas Pardo | Mar 21, 2019 | Help Desk, Tech |
What is CRM? Find out more about this customer management solution Get to know your customer, make your customer happy, just find out “what is CRM?” Let’s start at the very beginning. At the very beginning of earth, iron was one of the most abundant chemical...
by Dimas Pardo | Mar 5, 2019 | Tech, Tips |
What is a Knowledge Base? What is there to know about it? Find out It’s been a long time since Molly started her band “Holy Molly”. It almost seems like a whole life. “Oh, those times when we went to Roddy’s basement to practice after...
by Laura Cano | Feb 21, 2019 | Help Desk, Tech |
Know your customers: some ideas to think from their point of view Sometimes we think we know everything. For example, you may think you know your customers better than themselves and know exactly what they need. But no, that is hardly ever so. However, the good news...
by Dimas Pardo | Feb 5, 2019 | Help Desk, Tech |
Good service customer support ; 4 steps to achieve this Do you own a company? All right. Okay, you don’t have a company, but do you work in a company? Good. Are you interested in improving customer service in your company? Cool! Were you looking for a recipe for sweet...
by Dimas Pardo | Jan 24, 2019 | Help Desk, Tech |
Zero moment of truth, ZMOT; Learn about its relationship with customer service Zero moment of truth, ZMOT. What are we talking about? Is it a Czech juice brand, maybe? Is it an Eskimo word? Or is it just an acronym for some new Internet expression, like...
