by Laura Cano | Apr 30, 2019 | Customer support, Help Desk, Tips |
Contact center; 9 ideas to motivate your team in your contact center Working in a contact center is not easy. Dealing with clients and intense working hours can generate high levels of stress and demotivation on workers in a job that, at times, may be repetitive and...
by Alberto Dominguez | Mar 5, 2019 | Tech, Tips |
What is a Knowledge Base? What is there to know about it? Find out It’s been a long time since Molly started her band “Holy Molly”. It almost seems like a whole life. “Oh, those times when we went to Roddy’s basement to practice after...
by Laura Cano | Nov 2, 2018 | Customer support, Tips |
Losing consumers: 7 common mistakes that will make them say goodbye Let’s admit it, mistakes are part of our lives. But that does not mean that you cannot try to avoid them. In order to do so, there is nothing better than identifying those possible mistakes. It...
by Alberto Dominguez | Oct 23, 2018 | Help Desk, Tips |
Satisfied customers; 6 ideas to achieve this We, as human beings, like to have our wishes fulfilled. (Usually our own desires). Just think about it. Every day we fulfil the same cycle: need → satisfaction, which gives us so many good times, over and over again. This...
by Alberto Dominguez | Oct 16, 2018 | Help Desk, Tips |
Internal Communication Tools for your company and Integria IMS Good internal communication is a key factor for a company to work. Or do you want to turn your business into the Marx brothers’ cabin? Internal communication affects at so many levels that we could...
by Alberto Dominguez | Oct 9, 2018 | Help Desk, Tips |
Attention and customer service; how to improve your business This is an increasingly common situation. A potential customer stops in front of a pastry shop window. A delicious cake has caught his eye. Oh, the colors! The chocolate is so tempting! And on top of that,...
