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How to motivate your employees at your contact center

How to motivate your employees at your contact center

by Laura Cano | Apr 30, 2019 | Customer support, Help Desk, Tips | 0 comments

Contact center; 9 ideas to motivate your team in your contact center Working in a contact center is not easy. Dealing with clients and intense working hours can generate high levels of stress and demotivation on workers in a job that, at times, may be repetitive and...
What is a knowledge base? That’s what Molly is going to learn

What is a knowledge base? That’s what Molly is going to learn

by Dimas Pardo | Mar 5, 2019 | Tech, Tips | 0 comments

What is a Knowledge Base? What is there to know about it? Find out It’s been a long time since Molly started her band “Holy Molly”. It almost seems like a whole life. “Oh, those times when we went to Roddy’s basement to practice after...
7 reasons why you may lose your consumers

7 reasons why you may lose your consumers

by Laura Cano | Nov 2, 2018 | Customer support, Tips | 0 comments

Losing consumers: 7 common mistakes that will make them say goodbye Let’s admit it, mistakes are part of our lives. But that does not mean that you cannot try to avoid them. In order to do so, there is nothing better than identifying those possible mistakes. It...
Satisfied customers; some secrets to satisfy your customers

Satisfied customers; some secrets to satisfy your customers

by Dimas Pardo | Oct 23, 2018 | Help Desk, Tips | 0 comments

Satisfied customers; 6 ideas to achieve this We, as human beings, like to have our wishes fulfilled. (Usually our own desires). Just think about it. Every day we fulfil the same cycle: need → satisfaction, which gives us so many good times, over and over again. This...
10 tools for internal communication in the company

10 tools for internal communication in the company

by Dimas Pardo | Oct 16, 2018 | Help Desk, Tips | 0 comments

Internal Communication Tools for your company and Integria IMS Good internal communication is a key factor for a company to work. Or do you want to turn your business into the Marx brothers’ cabin? Internal communication affects at so many levels that we could...
How to improve a company’s attention and customer service

How to improve a company’s attention and customer service

by Dimas Pardo | Oct 9, 2018 | Help Desk, Tips | 0 comments

Attention and customer service; how to improve your business This is an increasingly common situation. A potential customer stops in front of a pastry shop window. A delicious cake has caught his eye. Oh, the colors! The chocolate is so tempting! And on top of that,...
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Popular posts

  • How to motivate your employees at your contact center
  • Cómo motivar al personal de un contact center
  • Promoting customer centric culture
  • Creación de una cultura de servicio al cliente (customer centric)
  • Learn what CRM is, the best solution to manage your customers
  • Conoce qué es CRM, la mejor solución para gestionar a tus clientes
  • What is a knowledge base? That’s what Molly is going to learn
  • Cristina descubriendo qué es una base de conocimiento
  • Get to know your customers and think from their point of view
  • Conoce a tus clientes, ponte en su lugar y conócelos mejor.

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