by Laura Cano | Apr 30, 2019 | Customer support, Help Desk, Tips, Trends |
Contact center; 9 ideas to motivate your team in your contact center Working in a contact center is not easy. Dealing with clients and intense working hours can generate high levels of stress and demotivation on workers in a job that, at times, may be repetitive and...
by Dimas Pardo | Aug 7, 2018 | Customer support, Trends |
Customer life cycle; find out what this is and all about its phases Customers change over time, like butterflies. By this we do not mean that they are first worms, then a chrysalis and then a colorful butterfly, only that they will go through several phases in their...
by Dimas Pardo | Jun 6, 2018 | Trends |
New consumers. Learn all about them in this article What are the new consumers like? Whoever has to deal with them, for example through their work, might ask themselves this question. The way in which we buy products, our tastes and needs have changed a lot in recent...
by Dimas Pardo | May 31, 2018 | Trends |
Consumer trends that will shape the future of markets The world changes and along with it our tastes, our behaviour and, of course, our way of buying. Nowadays we have all kinds of technological tools that have transformed the way we work in the market. This is...
by Dimas Pardo | May 29, 2018 | Trends |
Why people buy. Learn about it with these 15 Purchase decisions Do you need to buy? Maybe you don’t need to, but you want to. Human beings are complex and contradictory. When it comes to fulfilling our desires and needs, we are driven by diverse forces, which...
by Dimas Pardo | May 1, 2018 | Trends |
Digital transformation in customer service and Integria IMS Digital transformation and customer service are concepts that are closely related. This is due to the fact that the customer is the focal point of the digital transformation. Although the customer has always...
