Integria IMS Blog

8 Customer communication channels

Customer Communication Channels that you should know about How does your company communicate with its customers? If the answer is " okay " you should know that there is always room for improvement. If the answer is " poorly " then you have a lot of work to do. If the...

10 tools for internal communication in the company

Internal Communication Tools for your company and Integria IMS Good internal communication is a key factor for a company to work. Or do you want to turn your business into the Marx brothers' cabin? Internal communication affects at so many levels that we could say...

Brief History of Project Management

History of Project Management; a brief overview It is not easy to get a group of people to combine their efforts and organize their resources to achieve a common goal. It is something that human beings have always tried to do, and it has become such an important area...

Improve your communication skills for customer service

Communication skills for customer service Some people are very successful. They succeed like Coca-Cola. And sometimes you stop to check their abilities and these don't seem to be above average. They enjoy a level of intelligence and competence similar to the rest of...

How to reduce stress in customer service jobs

Stress at work in customer service; 6 tips to help you fight it Stress at work is a major problem in our society. Long working shifts, large volumes of work and the pressure to achieve results can be hard to bear and can lead to serious health problems. When it comes...

12 ideas for providing great customer service by phone

Customer Service by phone; 12 ideas to improve this Do you have a customer service or do you work at a customer service center? If you have experience in customer service by phone, you may know that this is a very important part of any company or institution. In order...

How to improve the operation of a courier company

Service delivery management. Learn how to improve this Do you work for a courier and delivery company? Maybe you have people working for you, or you may even be the director of the company. From the person in charge of delivering packages in person, to the CEO, you...

How To Turn Your Customers Into Advocates

Advocates; Learn all about them and how to find them for your brand Is there anything better for a company than having good customers? Seriously, it's not a rhetorical question. Is there anything better? There might be. There is, actually! The best thing is to turn...

Customer Service Process and Integria IMS

Customer service process; Learn all about it and how to improve it Do you want to offer an excellent customer service? and how would you like to do that without first knowing which are the phases that the customer service process goes through and which are the steps...

Customer service, emotional intelligence professionals

Emotional intelligence in customer service, learn all about it Oh, the emotions! We' ve had such good times with them and so many times they've fooled us on certain occasions! I'm like that, an emotional, highly empathetic guy. In fact, if we came across each other in...

Some ideas to have good listening skills

Good listening skills in customer service; 6 ideas to improve this Have you ever heard the expression "to be all ears"? . If you work in customer service, maybe you should get familiar with it. Because, although you may not have rationalized it in this way, it is...

How to carry out a customer satisfaction study

Customer Satisfaction Study; Learn how to make a good survey Do you know if your customers are satisfied with your products? It's normal that this is something that interests you. In fact, companies have been worried about it since the moment mammoths first trod the...

What is Customer Churn?

Customer churn:Are you aware of the consequences for your business? Do you care about your customers? Well, you should care about them! Customers bring much more to a company than you might think. Some businesses are not able to evaluate it properly and do not pay...

5 tips to improve work environment in your company

How to improve work environment: Some tips to help you We can all agree that going to work is not like lying on the dunes of Varadero beach. It is often more like going down to a narrow mine for coal mining or getting run over animals off the road. I double-checked,...

The customer life cycle and customer service

Customer life cycle; find out what this is and all about its phases Customers change over time, like butterflies. By this we do not mean that they are first worms, then a chrysalis and then a colorful butterfly, only that they will go through several phases in their...

How to increase your customer base in an online store

Online customers; how to get them for your ecommerce We are sure that in order to get customers we must offer good products/services, with good quality and at a good price, right? And with excellent customer service. It will be difficult to get them if you treat your...

Effective communication in customer service

Effective communication in customer service; 8 tips to achieve this Understand each other. Why is that so hard? Too often, people have problems when it comes to communicating. And after all, it shouldn't be too hard, should it? Transmitter → Message → Receiver. And...

What is ticketing? What is a ticketing tool?

What is ticketing? These are some basic examples with Integria IMS Have you found this article trying to find out what is ticketing or what is a ticketing tool? If so, we're going to try to help you. And also, you will be able to learn about a ticketing tool that can...

3 internal communication channels within the company

Internal communication channels in a company; improve this with Integria IMS Communicate! Seriously. Maintain good communication, and above all, communicate properly. Internal communication in a company is an essential element at many levels. If it is effective, it...

After sales service. Don’t forget about it!

After sales service; 5 ideas to improve it and benefit your customers So you thought the sale was closed and that was it? Were you already counting your banknotes with your best Scrooge McDuck face? What a mistake! After the sale, you get on with your work. The sale...

Ideas and tips for a good work environment

A good work environment. Do you know how to get it? If your office is full of conflicts with tension, you might as well try to do something about it, like getting to work with a peaceful expression on your face and ready to spread the benefits of a good working...

Helpdesk, customer service and Integria IMS

What is helpdesk? What is it used for? Learn more about it here What is helpdesk? This is a question that we might have asked ourselves at some point in our lives (well, more or less). If you work in support or customer service, you'll know exactly what we're talking...

Loyal customers. Make the most of them!

Loyal customers; Learn how to win them over in order to sell even more Loyal customers are small assets for a company. They provide regular income and they are often a source of new customers through recommendations. However, in many cases, you may not be getting as...

How to create and use innovative ideas in your business

Innovative ideas. Learn how to create and use them in your company Innovative ideas can be incredibly powerful. But they won't help if the wind blows them away, right? Ideas shape the world and business. Many big companies in the world have emerged or have completely...

6 customer service fails that you must avoid

Customer service fails. Find out how to avoid them! We all make mistakes. And it's okay, we're human. When dealing with the tricky business of customer service, the importance of mistakes is increased. An error in customer service can result in a loss of one of our...

Qualities of a good call center agent

Call center agent. Learn all about it in this article We all have had contact with this work figure at some point in our lives. Being a call center agent is not an easy task. This is a job with high workloads and quite often involves stress. For example, imagine...

What are the new consumers like?

New consumers. Learn all about them in this article What are the new consumers like? Whoever has to deal with them, for example through their work, might ask themselves this question. The way in which we buy products, our tastes and needs have changed a lot in recent...

Consumer trends that shape the market

Consumer trends that will shape the future of markets The world changes and along with it our tastes, our behaviour and, of course, our way of buying. Nowadays we have all kinds of technological tools that have transformed the way we work in the market. This is...

15 reasons why people feel the impulse to buy

Why people buy. Learn about it with these 15 Purchase decisions Do you need to buy? Maybe you don't need to, but you want to. Human beings are complex and contradictory. When it comes to fulfilling our desires and needs, we are driven by diverse forces, which often...

Some common mistakes in bad customer service

Bad customer service; some common mistakes in companies A few decades ago, the concept of customer service did not even exist. Although competition in the markets has always been present - cabbages and mead were already being sold at medieval fairs to attract more...

How to understand customer needs

Customer Needs; 6 Ways to Get to Know Them in this article When a customer looks at the products or services offered by a company, he or she usually does so for one of these two reasons (which often complement each other): They need something. They have a desire. The...

10 useful customer service skills

Customer service skills; 10 skills for a customer service agent Are you a customer service agent or do you want to become one? Are you the head of the customer service department? Do you want to find out some customer service skills? Are you a NASA astronaut? Don’t...

5 Ways to measure customer satisfaction

Customer Satisfaction; Discover 5 ways to measure this Do you know the origin of the word "feedback"? You've probably heard it many times. This term "feedback" refers to the action of receiving a response from a third party regarding an action of ours. In other words,...

Social media customer service

Customer service in social networks. Watch what you're doing! Everyone talks about social networks. Everyone uses social networks. Everyone's on social networks. Not your company? Okay, being on social networks is not mandatory, and in fact it has both advantages and...

Customer service; 6 key concepts

Customer Service; Discover these 6 key concepts for improvement Providing good customer service is one of the main objectives of any company that wants to survive today. The user is a part of the digital transformation and has very powerful tools such as social...

How to improve online customer Service

Online customer service; discover some ideas to improve this Do you want to know the most common mistake that online businesses make? Well, they think that customer service is not important. Indeed, many of the companies that sell products or services online think...

4 customer service techniques that might help you

4 customer service techniques and learn all about Integria IMS Are you a customer service professional? Do you work in this area in your company? Do you have a small or large business? Do you usually deal with customers? When it comes to your business, at some point...

How to turn customers into fans of your brand

Turn customers into fans; 6 ideas to make them love your brand As Bob Dylan, a man who sings, knows a lot and has a Nobel Prize, once said: "Times are changing". But also, the way in which companies and customers are connected. Although there are still "lifelong"...

The digital transformation in customer service

Digital transformation in customer service and Integria IMS Digital transformation and customer service are concepts that are closely related. This is due to the fact that the customer is the focal point of the digital transformation. Although the customer has always...

Learn how to improve call center communication

Call center communication; discover some great ideas and tools Communication is quite important for any business. Both internal communication (within the company) and external communication (with customers, suppliers, etc.). And when it comes to a call center, we must...

Claims management. Learn all about it

Claims management; Learn how to solve this successfully right now! It is what it is you know. When it comes to customer service, a large part of the customer contacts consist of some kind of complain. Claims management is one of the fundamental tasks of any customer...

Benefits of customer service in your company

Benefits of customer service in your company; Learn all about it Do you own a company? Do you pay attention to customer service? Do you think good customer service is only for large companies? Do you think that the orange colour looks good on this blog? Or would you...

5 ideas to improve the user experience of an eCommerce

User experience (ux) in e-commerce; 5 ideas to improve it The e-commerce is not a fad. With an annual growth of around 15% and a demand of 50% of the population, we can no longer ignore that it’s a part of the purchasing habits of millions of users. Haven’t you see...

5 ideas to increase your business client portfolio

Client portfolio: 5 useful ways to make it grow. Don't miss them! They are as essential as water is for plants. As the seasoning for a dish. As the bulb for the lamp. As the night for the day. But enough with the metaphors! If you own a business and you don't have...

6 Mistakes that create bad customer service

Bad customer service; Learn all about it and avoid common mistakes In times of digital transformation, the client is the centre of the Universe. Clients have a very wide range of products and brands and they change quite easily from one product to another, and with a...

Proactive customer service. Learn all about it

Proactive customer service; Learn all about it with this article Do you know the meaning of the word “Proactive”? You might have heard this word at some point in your life, or you might have read it in a CV. But do you actually know what this means? . Okay, let’s go!...

How to create a customer experience map

Customer experience map; what is this? Find out all about it here Have you ever studied cartography? Don’t you worry! You won’t actually need that. In order to create a good customer experience map, neither will you need to be able to draw nor will you need to be an...

Who is the digital customer?

Digital customer; Discover 7 key elements of this type of client Nowadays, you are a digital customer, I’m a digital customer, and everyone is a digital customer. The digital customer is also known as customer 2.0, this type of client uses the Internet to carry out...

5 Income models for companies

Income model for companies; 5 classic and modern ways for this If you own a company, you might want to make the world a little better. But you probably want to earn money too. And one of the key things to make money in a company is to establish your income model. When...

Top 8 features of a great Call Center manager

Call center manager. Discover 8 features in order to be a great one Are you a call center manager? Or do you work in a call center? Do you like this type of job? Do you have customer service experience? Are you willing to take this path? A call center manager is a...

How to promote my business thanks to my users

How to promote my business with my own customers once and for all If you have a business, we are pretty sure that you’ve had this thought at some point in your life: "Advertising is expensive and does not always work. What else could I do? I want to learn how to...

The Importance of Customer Service

Importance of customer service; Discover these 5 basic reasons If you are a regular reader of this blog (which is highly recommended) we are pretty sure that you’ve noticed that we often talk about different ways to improve customer service. Why do we often talk about...

How to beat your potential competitors

Potential competitors. Learn how to beat them with these 8 tips Your competitors are everywhere. They are around you, they look at you, they stalk you, and they want to steal your customers! Don’t let this happen to you! Okay, before you make an appointment with the...

How to improve the department store management

Department store management. How to improve this with Integria IMS If you are in charge of the department store management, we are pretty sure you know all about this. Any type of incident can arise in the daily life of a department store. Loads of customers, loads of...

One of the best alternatives to JIRA: Integria IMS

JIRA alternative: Today we find out about the helpdesk software Integria IMS In the market there are several applications that allow us to manage incidents and projects in our business, besides being able to provide more functionalities. One of the best known and most...

8 ideas to upgrade your business

Upgrade your business; 8 great ideas to finally renew your company You have spent your whole life dedicating yourself to the noble business of spare parts for chariots, but now you have noticed that recently you’ve hardly had any customers. Your workshop is empty,...

11 types of customers and how to deal with them

Types of customers. Learn how to deal with them once and for all Oh well, customers, those customers... You couldn’t live without them, but sometimes it gets hard to live with them too. Without your clients, your business wouldn’t exist, so keep that in mind....

What type of entrepreneur are you?

Types of entrepreneurs; Learn more about their different qualities If you look up online the word ‘’entrepreneur’’ you will find something like this: someone who starts their own business, especially when this involves seeing a new opportunity. If you are an...

Customer service; active listening

Active listening in customer service. Connect with your clients If you work in customer service, we are pretty sure that you already know that the little things can make a big difference. Clients are humans and they have feelings, so you need to keep in mind the...

How to improve your digital reputation

Digital Reputation; Find out all about it and how to improve it Do you know what they say? They say that it doesn't matter what they say as long as it's about us. This is a popular saying in the world of marketing. For many people, publicity is just that publicity,...

5 tips for providing good customer service

Good customer service. Learn all about it with these 5 great tips New companies are being created as we speak. There are more and more products and services. Consumers nowadays have loads of options to choose from and there is an increasingly wider ocean of opinions,...

How to attract clients by asking them what they want

How to attract customers; find out some great tips to achieve this Do you own a company? Do you work in one? Perhaps, do you work in the sales department? Or maybe, do you take care of customer service? Okay, we will stop the gossiping right now! We don’t want you to...

10 tips to improve productivity in your company

Improve productivity in your company with these 10 easy tips here So you have a company, okay and now you do not know how to increase productivity. You've signed up for loads of courses on leadership, performance-enhancing techniques, yoga and pilates, but nothing...

Which factors influence consumer behaviour?

8 factors that influence consumer behavior the most You know your clients are people. Even if you sell to a company, you'll be dealing with humans to do it. You know that everyone has their interests, their tastes, their own way of being and a personal history that...

13 principles of customer care

Customer care, 13 basic principles you should always keep in mind Do you want to provide good customer care? Do you actually know how to achieve this? You need to be clear about what your priorities are when talking to your clients. Do you know that it is better to...

8 types of leadership

Types of leadership. What kind of leader do you want to be? You were already giving orders from the cradle, even with your pacifier in hand, as soon as you walked in, you were already controlling everyone in your nursery home. On your first birthday, they bought you a...

9 mistakes that can lead to work demotivation

work demotivation. 9 mistakes you should avoid Do you have a company? Do you lead teams? Are you a national football coach? If so, by now you will know that the motivation of your people is one of your main tasks. Are you clear on how to do it right? Sometimes we can...

8 common ecommerce mistakes

Common ecommerce mistakes that you should avoid in your company Do you sell things online? Nowadays it seems like every company is doing it. Currently, about 7% of total sales are made through ecommerce (electronic commerce), this was impossible just a few years ago....

Quality circle; identify and solve work-related problems

Quality circle; what is it? How does it work? Find out more here Did you come all the way here to find out what a quality circle is? Lucky for you, not only will we show you what a quality circle is, but we will also show you how it works and we will discover some...

Business failure: most common mistakes to avoid

Causes of business failure, 9 common mistakes you should avoid Several studies state that around 90 % of companies don't get to survive over 5 years. Did you just drop your cup of civet coffee? Is it possible you didn’t know about this statistics? Bringing up a...

A little script for problem solving at work

Problem solving at work; 8 steps to do your best job at it. This morning you arrived at your workplace and were surprised by a deafening racket. Next, to the meeting room, a group of workers was jolting in a circle. Inside the circle, two of them were facing each...

10 ideas for improving teamwork

How to improve teamwork; 10 tips to make more group Do you have a company? Do you lead work teams? You're part of one and you want everything to work out better? Are you José Mourinho and you don't know how to control that tactless striker who is always going to do...

10 ideas to achieve competitive differentiation

Competitive differentiation is now possible with these 10 ideas In a world in which a customer can choose from different options, knowing how to stand out from competitors is almost essential. But, bear in mind that you have to stand out (in a good way), otherwise, if...

9 common mistakes entrepreneurs make

Common mistakes entrepreneurs make. How to avoid them. Creating a company is not an easy task. No matter how much passion and knowledge you have, you know (or you should know!) that you can find problems in every corner. But is this a good reason to stop trying? Of...

What is a lead?

What is a lead ? Learn how to generate leads for your business. If you run a business, you know that selling is not an easy task. Competitors are everywhere, and you know what they say, a loyal customer is pure gold. Have you ever heard of the word "lead" in the sales...

11 ideas on how to make your business grow

How to make your business grow; 11 ideas for doing it Do you like plants? Children? Bellies? All these things have something in common: if you take good care of them, they grow. It also happens to business. If you have one, you probably want it to grow, but sometimes...

12 tips to change customer attitudes

Improve customer attitudes; Let them know how good your company is Dear reader, as you probably know, ugliness or beauty is subjective as it depends on the eyes of the beholder. The same thing happens when we talk about customer service. The customer’s willingness...

10 customer retention strategies

Customer retention strategies. keep your customers happy You do not have to shackle your customers to your company. Apart from the fact that this is illegal, doing this will not retain your customers the right way, so get that idea out of your head! One of the best...

The peter principle and the dilbert principle

The Peter Principle and The Dilbert Principle, what are these? In 1960, when Professor Laurence J. Peter first exposed the famous principle that bears his name, he probably would not have imagined how popular it would become over time, to the point of becoming a...

Use the kaizen method within your business

The Kaizen Method, find out all about it and discover how to use it. Kaizen is not the name of a Japanese heavy metal band. Kaizen is a philosophy of life, a way of understanding life that can bring interesting features to the business world. Kaizen comes from Japan,...

Inventory management software: How essential is it?

Inventory management software, find out if it's for you Maybe you still have one in your neighborhood? One of those old mom and pop hardware stores, or a restaurant where they do things the old way? Where you step up to the counter with your purchase and the old...

Parkinson’s law: some ideas to fight it

Parkinson's law: discover what it is and how to fight it Probably the day when the well-known professor, historian, writer and novelist, Cyril Northcote Parkinson, gave a speech about why the British Colonial Office had more and more employees, had no idea that he was...

10 disadvantages of social media for business.

Social media for business: discover 10 disadvantages Recently, we had a look at ten advantages for companies that use social media. But my dear friend, using social media for business is not all shiny and bright; there are some disadvantages that you should know....

7 Advantages and 7 disadvantages of being a SME’s

Advantages and disadvantages for SME's against big companies They’re here. They are huge, gigantic. They have sharp teeth and want to eat the whole cake. They are the BIG COMPANIES. What are you going to do against them, you who have an SME? If that is the case, and...

5 Advantages and 5 Disadvantages of Teamwork

Advantages and Disadvantages of Teamwork in companies Do you know that expression that talks about seeing "both sides of the same coin"? You don’t? Really? Have you been raised by wolves? As we leave our readers more clueless while reading the Dictionary of Idioms,...

13 ways to improve company image

Improve company image; 13 good ideas to achieve this. We all like to have a good image, look handsome, clean and irresistible. Then, why should it be different within a company? Surely you've spent thousands of hours working in the company, and do not want it to look...

How to be a good leader

How to be a good leader; 15 tips to reach our goals Your team may be the best in the world, but if they don't have someone to guide them, their work will never come to fruition. Do you have a clear idea of how to take the helm? Put on your best captain cap and keep...

Ten advantages of social networking for business

Social Networking for Business; Discover 10 Advantages for Your Business A woman - let's call her Cersei- about 45 years old, is waiting for the subway and in the meantime she checks her phone. If we could get closer and see what she is looking at, we would probably...

11 ways to achieve a customer experience improvement

Achieve a customer experience improvement; Discover 11 ideas in order to accomplish this. Now that we are clear about what customer experience improvement is. It is very interesting to know what you can do in order to improve the experiences that your users experience...

How to reduce work stress?

Work Stress: Tips to reduce this in order to live a happier Life Do you go to work every morning in a bad mood? Do your employees have dark circles under their eyes and come to work with anxiety? Regardless of your job, if you go to bed each night hoping that the next...

The broken window theory in the business environment

Broken window theory: this is its effect in a company Does the Broken Windows Theory sound familiar to you? It has nothing to do with a test to check the resistance of a glass, but with one of the most interesting sociological experiments of the 20th century, which...

Why does a company lose its customers?

Losing customers: why does it happen in your company? Find out about the causes and avoid it Mr. Whoever, that loyal and generous customer who was subscribed to all the services your company offers, who never complained about anything and who answered to every happy...

How to manage business incidents and not die trying

If your business revolves around offering a product or service (like most do), the most predictable thing is that every now and then your customers come to you with some issue or question you must solve for them. This situation repeats itself even more frequently,...