How to motivate your employees at your contact center
Contact center; 9 ideas to motivate your team in your contact center Working in a contact center is not easy. Dealing with clients and intense working hours can generate high levels of stress and demotivation on workers in a job that, at times, may be repetitive...
Promoting customer centric culture
Customer centric culture; what it is and some tips to achieve it Customer service culture (or customer centric) is that set of practices or strategies that promote for the actions carried out by a company to be aimed at the client. That means they are carried out...
Learn what CRM is, the best solution to manage your customers
What is CRM? Find out more about this customer management solution Get to know your customer, make your customer happy, just find out “what is CRM?” Let's start at the very beginning. At the very beginning of earth, iron was one of the most abundant chemical...
What is a knowledge base? That’s what Molly is going to learn
What is a Knowledge Base? What is there to know about it? Find out It's been a long time since Molly started her band "Holy Molly". It almost seems like a whole life. "Oh, those times when we went to Roddy’s basement to practice after school!". The success has been...
Get to know your customers and think from their point of view
Know your customers: some ideas to think from their point of view Sometimes we think we know everything. For example, you may think you know your customers better than themselves and know exactly what they need. But no, that is hardly ever so. However, the good...
4 basic measures to provide a good customer service
Good service customer support ; 4 steps to achieve this Do you own a company? All right. Okay, you don’t have a company, but do you work in a company? Good. Are you interested in improving customer service in your company? Cool! Were you looking for a recipe for...
ZMOT and user support
Zero moment of truth, ZMOT; Learn about its relationship with customer service Zero moment of truth, ZMOT. What are we talking about? Is it a Czech juice brand, maybe? Is it an Eskimo word? Or is it just an acronym for some new Internet expression, like "LOL"?...
How to deal with an angry customer
Angry Customers; 8 Ideas to successfully deal with them Has anyone looked at you with killer eyes lately? Has anyone mentioned any of your illustrious ancestors? Have you felt like the referee of a football match after whistling a penalty against the home team?...
7 types of online customers
7 types of users that you might find online in your online business Anyone can be on the Internet! The days when the network was only used by computer geeks are long gone, in order to make way for an era in which from your cousin Paco, who finished a degree at MIT,...
5 cues to know whether a company has business issues
Business issues: 5 cues to detect and stop them from causing damage A company is a very complex world on its own. It covers lots of different people, characters, structures, work procedures, dealings with clients and many other factors that all together create an...
Increase the value of your business through customer service
Add value to your business by means of user support There's a bunch of companies and products on the market today, right? And if more and more people live in this our beloved blue planet, as a logical consequence there will also be more and more companies. And that...
New trends in customer service
Customer att; new trends in customer service Have you seen your neighbour Jose? He's given up his job at a bank, grown a beard, long hair, and now plays in a Heavy metal band called The Raging Satanists, and they say he's quite happy! Everything in life changes....
What is a Gantt chart? The graphic of graphics
What is a Gantt chart? The most useful tool to organize your time ever What is a Gantt chart? Let us answer that question through a brief story. Joe was born in one of the northern States of the US, where the mountains merge into the trees and you can see deers and...
What does it take to be a great CTO?
Chief Technology Officer: 8 important qualities to be the best one CTO (Chief Technology Officer) is a job position on the rise, especially due to its importance regarding digital transformation. The role of the Chief Technology Officer within any enterprise will...
Ticketing software: managing issues with Integria IMS.
Ticketing software: a great option to manage issues effectively Lots of things happen on a daily basis, that’s what life is all about. On top of that, sometimes they are not what you expected, or they do not even turn out well, and issues that must be solved arise....
7 reasons why you may lose your consumers
Losing consumers: 7 common mistakes that will make them say goodbye Let's admit it, mistakes are part of our lives. But that does not mean that you cannot try to avoid them. In order to do so, there is nothing better than identifying those possible mistakes. It...
Customer Service, Emotional Intelligence Professionals
Emotional intelligence in customer service, learn all about it Customer service, emotional intelligence professionals Oh, the emotions! We' ve had such good times with them and so many times they've fooled us on certain occasions! I'm like that, an emotional,...
Customer orientation. Does your company have this?
Customer Orientation; Learn how to improve it Do you know what "customer orientation" is? No, it doesn't mean that you have to look at your users every time you deal with one of them (although this doesn't mean that you have to turn your back on them), but rather...
Satisfied customers; some secrets to satisfy your customers
Satisfied customers; 6 ideas to achieve this We, as human beings, like to have our wishes fulfilled. (Usually our own desires). Just think about it. Every day we fulfil the same cycle: need → satisfaction, which gives us so many good times, over and over again....
8 Customer communication channels
Customer Communication Channels that you should know about How does your company communicate with its customers? If the answer is " okay " you should know that there is always room for improvement. If the answer is " poorly " then you have a lot of work to do. If...
10 tools for internal communication in the company
Internal Communication Tools for your company and Integria IMS Good internal communication is a key factor for a company to work. Or do you want to turn your business into the Marx brothers' cabin? Internal communication affects at so many levels that we could say...
Brief History of Project Management
History of Project Management; a brief overview It is not easy to get a group of people to combine their efforts and organize their resources to achieve a common goal. It is something that human beings have always tried to do, and it has become such an important...
How to improve a company’s attention and customer service
Attention and customer service; how to improve your business This is an increasingly common situation. A potential customer stops in front of a pastry shop window. A delicious cake has caught his eye. Oh, the colors! The chocolate is so tempting! And on top of...
Improve your communication skills for customer service
Communication skills for customer service Some people are very successful. They succeed like Coca-Cola. And sometimes you stop to check their abilities and these don't seem to be above average. They enjoy a level of intelligence and competence similar to the rest...
Some tips for internal communications within your company
Internal communications within the company; 5 basic features Have you ever tried that game in which several people tell the same story on a chain and then the story is completely transformed when it reaches the last participant? Well, just imagine that in a...
How to reduce stress in customer service jobs
Stress at work in customer service; 6 tips to help you fight it Stress at work is a major problem in our society. Long working shifts, large volumes of work and the pressure to achieve results can be hard to bear and can lead to serious health problems. When it...
12 ideas for providing great customer service by phone
Customer Service by phone; 12 ideas to improve this Do you have a customer service or do you work at a customer service center? If you have experience in customer service by phone, you may know that this is a very important part of any company or institution. In...
How to improve the operation of a courier company
Service delivery management. Learn how to improve this Do you work for a courier and delivery company? Maybe you have people working for you, or you may even be the director of the company. From the person in charge of delivering packages in person, to the CEO, you...
How To Turn Your Customers Into Advocates
Advocates; Learn all about them and how to find them for your brand Is there anything better for a company than having good customers? Seriously, it's not a rhetorical question. Is there anything better? There might be. There is, actually! The best thing is to turn...
6 ideas for maintaining a company’s online reputation.
Online reputation of a business. 6 ideas to take care of it! Keep an eye on your reputation! From ancient times, when the fierceness of a warrior or the wisdom of a philosopher preceded his steps, to the present day, when our reputation can be a key factor in all...
Customer Service Process and Integria IMS
Customer service process; Learn all about it and how to improve it Do you want to offer an excellent customer service? and how would you like to do that without first knowing which are the phases that the customer service process goes through and which are the...
The Businessperson Has Arrived, a Machine Ready to Close Deals
How to do business: The Basic Principles for success in business What do the souk merchants, Phil Dunphy (real estate broker), the ladies from your mobile phone company who call at naptime, your favorite banker and Eddie Murphy in the film ¨Metro¨ have in common?...
Customer service, emotional intelligence professionals
Emotional intelligence in customer service, learn all about it Oh, the emotions! We' ve had such good times with them and so many times they've fooled us on certain occasions! I'm like that, an emotional, highly empathetic guy. In fact, if we came across each other...
Some ideas to have good listening skills
Good listening skills in customer service; 6 ideas to improve this Have you ever heard the expression "to be all ears"? . If you work in customer service, maybe you should get familiar with it. Because, although you may not have rationalized it in this way, it is...
How to carry out a customer satisfaction study
Customer Satisfaction Study; Learn how to make a good survey Do you know if your customers are satisfied with your products? It's normal that this is something that interests you. In fact, companies have been worried about it since the moment mammoths first trod...
What is Customer Churn?
Customer churn:Are you aware of the consequences for your business? Do you care about your customers? Well, you should care about them! Customers bring much more to a company than you might think. Some businesses are not able to evaluate it properly and do not pay...
5 tips to improve work environment in your company
How to improve work environment: Some tips to help you We can all agree that going to work is not like lying on the dunes of Varadero beach. It is often more like going down to a narrow mine for coal mining or getting run over animals off the road. I...
The customer life cycle and customer service
Customer life cycle; find out what this is and all about its phases Customers change over time, like butterflies. By this we do not mean that they are first worms, then a chrysalis and then a colorful butterfly, only that they will go through several phases in...
How to improve the operation of a call centre with Integria IMS
How to improve the operation of a call centre with this article Do you know that call centres are trendy right now? . As customers, we all have used one at some point in our lives. With activities that come from the Internet, online shops, or even in large...
How to increase your customer base in an online store
Online customers; how to get them for your ecommerce We are sure that in order to get customers we must offer good products/services, with good quality and at a good price, right? And with excellent customer service. It will be difficult to get them if you treat...
Effective communication in customer service
Effective communication in customer service; 8 tips to achieve this Understand each other. Why is that so hard? Too often, people have problems when it comes to communicating. And after all, it shouldn't be too hard, should it? Transmitter → Message → Receiver. And...
What is ticketing? What is a ticketing tool?
What is ticketing? These are some basic examples with Integria IMS Have you found this article trying to find out what is ticketing or what is a ticketing tool? If so, we're going to try to help you. And also, you will be able to learn about a ticketing tool that...
3 internal communication channels within the company
Internal communication channels in a company; improve this with Integria IMS Communicate! Seriously. Maintain good communication, and above all, communicate properly. Internal communication in a company is an essential element at many levels. If it is effective, it...
Demanding consumers. Who are these people and what do they want?
Demanding consumers: What do middle-aged consumers want? A 20-year-old buyer is different from a 60-year-old buyer. We know that, right? The course of life changes our tastes, our needs, and even our economic capacity. Therefore, it could be said that young...
Stop being a lone wolf! Learn about the benefits of teamwork
Benefits of Teamwork - Make the most of them! I'm sure, my film-loving friend, that you remember why in Steven Spielberg's acclaimed film, Jurassic Park, the velociraptors were the most dangerous enemy: Was it because they had giant jaws with sharp teeth that were...
After sales service. Don’t forget about it!
After sales service; 5 ideas to improve it and benefit your customers So you thought the sale was closed and that was it? Were you already counting your banknotes with your best Scrooge McDuck face? What a mistake! After the sale, you get on with your work. The...
Ideas and tips for a good work environment
A good work environment. Do you know how to get it? If your office is full of conflicts with tension, you might as well try to do something about it, like getting to work with a peaceful expression on your face and ready to spread the benefits of a good working...
Workflow: Find out what they are for and how they can improve your business
Workflows: How can they help improve support processes? Have you ever heard of workflows? Today we're going to take a quick look at what workflows are and how it can help us improve our company's support processes. This article is suitable for all types of people,...
Helpdesk, customer service and Integria IMS
What is helpdesk? What is it used for? Learn more about it here What is helpdesk? This is a question that we might have asked ourselves at some point in our lives (well, more or less). If you work in support or customer service, you'll know exactly what we're...
Customer Support Software: Learn about its fundamental tools
Customer Support Software: Get to know its fundamental tools Most existing companies, regardless of whether they are in the IT sector or not, should offer good customer support. There are two ways to provide support, on the one hand the face-to-face support and on...
Loyal customers. Make the most of them!
Loyal customers; Learn how to win them over in order to sell even more Loyal customers are small assets for a company. They provide regular income and they are often a source of new customers through recommendations. However, in many cases, you may not be getting...
What are the responsibilities of a customer service department?
Customer service objectives; 6 tasks and 1 helpdesk software What is the purpose of a company's customer service department? Okay, this may be an easy question to answer: it helps to answer any questions or complaints from a company's users. So, that's it? Customer...
How to create and use innovative ideas in your business
Innovative ideas. Learn how to create and use them in your company Innovative ideas can be incredibly powerful. But they won't help if the wind blows them away, right? Ideas shape the world and business. Many big companies in the world have emerged or have...
6 customer service fails that you must avoid
Customer service fails. Find out how to avoid them! We all make mistakes. And it's okay, we're human. When dealing with the tricky business of customer service, the importance of mistakes is increased. An error in customer service can result in a loss of one of our...
Qualities of a good call center agent
Call center agent. Learn all about it in this article We all have had contact with this work figure at some point in our lives. Being a call center agent is not an easy task. This is a job with high workloads and quite often involves stress. For example, imagine...
How to improve user experience? 7 technologies that enhance the user experience
User experience; 7 technologies that will help you improve it Before discovering fire, human beings had a really hard time. We owe this advance to the ancestor, homo erectus, who wandered the planet about 1.5 million years ago, eating plants and the flesh of dead...
What are the new consumers like?
New consumers. Learn all about them in this article What are the new consumers like? Whoever has to deal with them, for example through their work, might ask themselves this question. The way in which we buy products, our tastes and needs have changed a lot in...
Poor customer service; some sentences to avoid in Customer Service
Poor Customer Service; 10 Phrases You Shouldn't Say Be very careful with your words! Words are like weapons and sometimes, people can utter words that they don't mean. And when it comes to customer service, letting your language get out of hand can have serious...
Consumer trends that shape the market
Consumer trends that will shape the future of markets The world changes and along with it our tastes, our behaviour and, of course, our way of buying. Nowadays we have all kinds of technological tools that have transformed the way we work in the market. This is...
Learn to interact with your customers through relational Marketing
Relational marketing; creating links with our customers What is a customer? Is it money with legs? Is it a friend? Is it someone you want to benefit from? Is it someone to help? The way of thinking about clients is fundamental when it comes to understanding a...
15 reasons why people feel the impulse to buy
Why people buy. Learn about it with these 15 Purchase decisions Do you need to buy? Maybe you don't need to, but you want to. Human beings are complex and contradictory. When it comes to fulfilling our desires and needs, we are driven by diverse forces, which often...
Some common mistakes in bad customer service
Bad customer service; some common mistakes in companies A few decades ago, the concept of customer service did not even exist. Although competition in the markets has always been present - cabbages and mead were already being sold at medieval fairs to attract more...
How to understand customer needs
Customer Needs; 6 Ways to Get to Know Them in this article When a customer looks at the products or services offered by a company, he or she usually does so for one of these two reasons (which often complement each other): They need something. They have a desire....
10 useful customer service skills
Customer service skills; 10 skills for a customer service agent Are you a customer service agent or do you want to become one? Are you the head of the customer service department? Do you want to find out some customer service skills? Are you a NASA astronaut? Don’t...
5 Ways to measure customer satisfaction
Customer Satisfaction; Discover 5 ways to measure this Do you know the origin of the word "feedback"? You've probably heard it many times. This term "feedback" refers to the action of receiving a response from a third party regarding an action of ours. In other...
Social media customer service
Customer service in social networks. Watch what you're doing! Everyone talks about social networks. Everyone uses social networks. Everyone's on social networks. Not your company? Okay, being on social networks is not mandatory, and in fact it has both advantages...
The most outstanding help desk software: Get to know their features
Best help desk software. Choose the right one for your company Okay, so you’ve decided to have help desk software to improve the planning and management of your business, and now you are going through different tools but you don’t know which one to choose. It all...
Customer service; 6 key concepts
Customer Service; Discover these 6 key concepts for improvement Providing good customer service is one of the main objectives of any company that wants to survive today. The user is a part of the digital transformation and has very powerful tools such as social...
How to improve online customer Service
Online customer service; discover some ideas to improve this Do you want to know the most common mistake that online businesses make? Well, they think that customer service is not important. Indeed, many of the companies that sell products or services online think...
4 customer service techniques that might help you
4 customer service techniques and learn all about Integria IMS Are you a customer service professional? Do you work in this area in your company? Do you have a small or large business? Do you usually deal with customers? When it comes to your business, at some...
How to turn customers into fans of your brand
Turn customers into fans; 6 ideas to make them love your brand As Bob Dylan, a man who sings, knows a lot and has a Nobel Prize, once said: "Times are changing". But also, the way in which companies and customers are connected. Although there are still "lifelong"...
The digital transformation in customer service
Digital transformation in customer service and Integria IMS Digital transformation and customer service are concepts that are closely related. This is due to the fact that the customer is the focal point of the digital transformation. Although the customer has...
How to improve the customer service department of a company
Customer service department; Learn how to improve its operation The customer service department is usually ignored in some companies. It is a service that "does not generate money" for the company (although this might not be true); customer service is sometimes...
Learn how to improve call center communication
Call center communication; discover some great ideas and tools Communication is quite important for any business. Both internal communication (within the company) and external communication (with customers, suppliers, etc.). And when it comes to a call center, we...
Claims management. Learn all about it
Claims management; Learn how to solve this successfully right now! It is what it is you know. When it comes to customer service, a large part of the customer contacts consist of some kind of complain. Claims management is one of the fundamental tasks of any...
Benefits of customer service in your company
Benefits of customer service in your company; Learn all about it Do you own a company? Do you pay attention to customer service? Do you think good customer service is only for large companies? Do you think that the orange colour looks good on this blog? Or would...
5 ideas to improve the user experience of an eCommerce
User experience (ux) in e-commerce; 5 ideas to improve it The e-commerce is not a fad. With an annual growth of around 15% and a demand of 50% of the population, we can no longer ignore that it’s a part of the purchasing habits of millions of users. Haven’t you see...
5 ideas to increase your business client portfolio
Client portfolio: 5 useful ways to make it grow. Don't miss them! They are as essential as water is for plants. As the seasoning for a dish. As the bulb for the lamp. As the night for the day. But enough with the metaphors! If you own a business and you don't have...
6 Mistakes that create bad customer service
Bad customer service; Learn all about it and avoid common mistakes In times of digital transformation, the client is the centre of the Universe. Clients have a very wide range of products and brands and they change quite easily from one product to another, and with...
Proactive customer service. Learn all about it
Proactive customer service; Learn all about it with this article Do you know the meaning of the word “Proactive”? You might have heard this word at some point in your life, or you might have read it in a CV. But do you actually know what this means? . Okay, let’s...
How to create a customer experience map
Customer experience map; what is this? Find out all about it here Have you ever studied cartography? Don’t you worry! You won’t actually need that. In order to create a good customer experience map, neither will you need to be able to draw nor will you need to be...
Who is the digital customer?
Digital customer; Discover 7 key elements of this type of client Nowadays, you are a digital customer, I’m a digital customer, and everyone is a digital customer. The digital customer is also known as customer 2.0, this type of client uses the Internet to carry out...
5 Income models for companies
Income model for companies; 5 classic and modern ways for this If you own a company, you might want to make the world a little better. But you probably want to earn money too. And one of the key things to make money in a company is to establish your income model....
Top 8 features of a great Call Center manager
Call center manager. Discover 8 features in order to be a great one Are you a call center manager? Or do you work in a call center? Do you like this type of job? Do you have customer service experience? Are you willing to take this path? A call center manager is a...
How to promote my business thanks to my users
How to promote my business with my own customers once and for all If you have a business, we are pretty sure that you’ve had this thought at some point in your life: "Advertising is expensive and does not always work. What else could I do? I want to learn how to...
The Importance of Customer Service
Importance of customer service; Discover these 5 basic reasons If you are a regular reader of this blog (which is highly recommended) we are pretty sure that you’ve noticed that we often talk about different ways to improve customer service. Why do we often talk...
What does customer engagement mean? Learn all about it in order to improve your company
Customer engagement. Find out all about it and improve your company Have you ever heard of the term “customer engagement”? Do you know what this means? According to Wikipedia, customer engagement is a business communication connection between an external...
Customer Service 2.0; a new way of dealing with clients
Customer service 2.0; Find out all about it and learn how it works In the past, customer service was very different from now. Nowadays customer service is a new experience for customers. Let’s have a look at it. Have you ever heard about customer service? We are...
How to beat your potential competitors
Potential competitors. Learn how to beat them with these 8 tips Your competitors are everywhere. They are around you, they look at you, they stalk you, and they want to steal your customers! Don’t let this happen to you! Okay, before you make an appointment with...
How to improve nonverbal communication in customer service
8 tips for improving non-verbal communication in customer service Several studies have shown that nonverbal communication represents more than 50% of the message that you are trying to convey when speaking with someone. If you work in customer service, we are...
How to improve the operation of a school with Integria IMS
Improve the operation of a school with Integria IMS Do you work in a school? Maybe you're the school principal, or the person in charge of managing the material. Or you may work in the school secretary with tasks such as dealing with the parents of the students....
How to improve the department store management
Department store management. How to improve this with Integria IMS If you are in charge of the department store management, we are pretty sure you know all about this. Any type of incident can arise in the daily life of a department store. Loads of customers, loads...
One of the best alternatives to JIRA: Integria IMS
JIRA alternative: Today we find out about the helpdesk software Integria IMS In the market there are several applications that allow us to manage incidents and projects in our business, besides being able to provide more functionalities. One of the best known and...
8 ideas to upgrade your business
Upgrade your business; 8 great ideas to finally renew your company You have spent your whole life dedicating yourself to the noble business of spare parts for chariots, but now you have noticed that recently you’ve hardly had any customers. Your workshop is empty,...
What it is and how to provide good multi-channel customer service
Multichannel: customer service. How to improve it in your business Over the last few decades, and as the media has been expanding and diversifying, we have gone from dealing with our customers face-to-face - who don't remember those endless queues in almost any...
How an incident management system can improve hotel customer service
Hotel customer service, discover a good incident management system Do you own a hotel or a hotel chain? If so, we are sure that you know that customer satisfaction comes first. Among all the types of business that exist out there, the future of a hotel is affected...
11 types of customers and how to deal with them
Types of customers. Learn how to deal with them once and for all Oh well, customers, those customers... You couldn’t live without them, but sometimes it gets hard to live with them too. Without your clients, your business wouldn’t exist, so keep that in mind....
What type of entrepreneur are you?
Types of entrepreneurs; Learn more about their different qualities If you look up online the word ‘’entrepreneur’’ you will find something like this: someone who starts their own business, especially when this involves seeing a new opportunity. If you are an...
Customer service; active listening
Active listening in customer service. Connect with your clients If you work in customer service, we are pretty sure that you already know that the little things can make a big difference. Clients are humans and they have feelings, so you need to keep in mind the...
10 tips to improve external communication within your company
External communication. Let’s have a look at some tips to succeed A few weeks ago we mentioned some tips to improve internal communication within companies. Well, we knew that was not enough for you, so today we bring you an article on how to improve external...
How to improve your digital reputation
Digital Reputation; Find out all about it and how to improve it Do you know what they say? They say that it doesn't matter what they say as long as it's about us. This is a popular saying in the world of marketing. For many people, publicity is just that publicity,...
5 tips for providing good customer service
Good customer service. Learn all about it with these 5 great tips New companies are being created as we speak. There are more and more products and services. Consumers nowadays have loads of options to choose from and there is an increasingly wider ocean of...
How to attract clients by asking them what they want
How to attract customers; find out some great tips to achieve this Do you own a company? Do you work in one? Perhaps, do you work in the sales department? Or maybe, do you take care of customer service? Okay, we will stop the gossiping right now! We don’t want you...
5 + 4 communication problems in the workplace that can make your life
Communication problems in the workplace. 9 problems you must avoid If you don’t know how to communicate properly, then you have a big problem. But, if you don’t know how to communicate and you own a company, then you have an even bigger problem. Communication -...
10 tips to improve productivity in your company
Improve productivity in your company with these 10 easy tips here So you have a company, okay and now you do not know how to increase productivity. You've signed up for loads of courses on leadership, performance-enhancing techniques, yoga and pilates, but nothing...
Which factors influence consumer behaviour?
8 factors that influence consumer behavior the most You know your clients are people. Even if you sell to a company, you'll be dealing with humans to do it. You know that everyone has their interests, their tastes, their own way of being and a personal history that...
13 principles of customer care
Customer care, 13 basic principles you should always keep in mind Do you want to provide good customer care? Do you actually know how to achieve this? You need to be clear about what your priorities are when talking to your clients. Do you know that it is better to...
8 types of leadership
Types of leadership. What kind of leader do you want to be? You were already giving orders from the cradle, even with your pacifier in hand, as soon as you walked in, you were already controlling everyone in your nursery home. On your first birthday, they bought...
9 mistakes that can lead to work demotivation
work demotivation. 9 mistakes you should avoid Do you have a company? Do you lead teams? Are you a national football coach? If so, by now you will know that the motivation of your people is one of your main tasks. Are you clear on how to do it right? Sometimes we...
8 common ecommerce mistakes
Common ecommerce mistakes that you should avoid in your company Do you sell things online? Nowadays it seems like every company is doing it. Currently, about 7% of total sales are made through ecommerce (electronic commerce), this was impossible just a few years...
Do you want to improve your business? Internal communication is key to success
Internal communication; Find out some tips to improve your business Internal communication says a lot about how a business is organised and managed. If you’ve come all the way here to read this article, it is very likely that you already know that one of the main...
Quality circle; identify and solve work-related problems
Quality circle; what is it? How does it work? Find out more here Did you come all the way here to find out what a quality circle is? Lucky for you, not only will we show you what a quality circle is, but we will also show you how it works and we will discover some...
Business failure: most common mistakes to avoid
Causes of business failure, 9 common mistakes you should avoid Several studies state that around 90 % of companies don't get to survive over 5 years. Did you just drop your cup of civet coffee? Is it possible you didn’t know about this statistics? Bringing up a...
A little script for problem solving at work
Problem solving at work; 8 steps to do your best job at it. This morning you arrived at your workplace and were surprised by a deafening racket. Next, to the meeting room, a group of workers was jolting in a circle. Inside the circle, two of them were facing each...
10 ideas for improving teamwork
How to improve teamwork; 10 tips to make more group Do you have a company? Do you lead work teams? You're part of one and you want everything to work out better? Are you José Mourinho and you don't know how to control that tactless striker who is always going to do...
10 ideas to achieve competitive differentiation
Competitive differentiation is now possible with these 10 ideas In a world in which a customer can choose from different options, knowing how to stand out from competitors is almost essential. But, bear in mind that you have to stand out (in a good way), otherwise,...
9 common mistakes entrepreneurs make
Common mistakes entrepreneurs make. How to avoid them. Creating a company is not an easy task. No matter how much passion and knowledge you have, you know (or you should know!) that you can find problems in every corner. But is this a good reason to stop trying? Of...
What is a lead?
What is a lead ? Learn how to generate leads for your business. If you run a business, you know that selling is not an easy task. Competitors are everywhere, and you know what they say, a loyal customer is pure gold. Have you ever heard of the word "lead" in the...
11 ideas on how to make your business grow
How to make your business grow; 11 ideas for doing it Do you like plants? Children? Bellies? All these things have something in common: if you take good care of them, they grow. It also happens to business. If you have one, you probably want it to grow, but...
12 tips to change customer attitudes
Improve customer attitudes; Let them know how good your company is Dear reader, as you probably know, ugliness or beauty is subjective as it depends on the eyes of the beholder. The same thing happens when we talk about customer service. The customer’s willingness...
10 customer retention strategies
Customer retention strategies. keep your customers happy You do not have to shackle your customers to your company. Apart from the fact that this is illegal, doing this will not retain your customers the right way, so get that idea out of your head! One of the best...
The peter principle and the dilbert principle
The Peter Principle and The Dilbert Principle, what are these? In 1960, when Professor Laurence J. Peter first exposed the famous principle that bears his name, he probably would not have imagined how popular it would become over time, to the point of becoming a...
Use the kaizen method within your business
The Kaizen Method, find out all about it and discover how to use it. Kaizen is not the name of a Japanese heavy metal band. Kaizen is a philosophy of life, a way of understanding life that can bring interesting features to the business world. Kaizen comes from...
Inventory management software: How essential is it?
Inventory management software, find out if it's for you Maybe you still have one in your neighborhood? One of those old mom and pop hardware stores, or a restaurant where they do things the old way? Where you step up to the counter with your purchase and the old...
Parkinson’s law: some ideas to fight it
Parkinson's law: discover what it is and how to fight it Probably the day when the well-known professor, historian, writer and novelist, Cyril Northcote Parkinson, gave a speech about why the British Colonial Office had more and more employees, had no idea that he...
Learn to gamify; 6 ideas to sell more by entertaining your customers
Gamify, learn to sell more while your clients have fun. Buying can be great fun, for some people buying might be their main hobby- but sometimes it is just a mere formality. If you sell Spanish ham, your customers probably do not need any more reasons to buy it...
10 disadvantages of social media for business.
Social media for business: discover 10 disadvantages Recently, we had a look at ten advantages for companies that use social media. But my dear friend, using social media for business is not all shiny and bright; there are some disadvantages that you should know....
7 Advantages and 7 disadvantages of being a SME’s
Advantages and disadvantages for SME's against big companies They’re here. They are huge, gigantic. They have sharp teeth and want to eat the whole cake. They are the BIG COMPANIES. What are you going to do against them, you who have an SME? If that is the case,...
5 Advantages and 5 Disadvantages of Teamwork
Advantages and Disadvantages of Teamwork in companies Do you know that expression that talks about seeing "both sides of the same coin"? You don’t? Really? Have you been raised by wolves? As we leave our readers more clueless while reading the Dictionary of Idioms,...
13 ways to improve company image
Improve company image; 13 good ideas to achieve this. We all like to have a good image, look handsome, clean and irresistible. Then, why should it be different within a company? Surely you've spent thousands of hours working in the company, and do not want it to...
How to be a good leader
How to be a good leader; 15 tips to reach our goals Your team may be the best in the world, but if they don't have someone to guide them, their work will never come to fruition. Do you have a clear idea of how to take the helm? Put on your best captain cap and keep...
Gamification: what is it about and some ideas to apply it to work
Gamification; what is it about and some ideas to apply it to work Surely we have all heard about the concept gamification, since the word is now so trendy. Obviously, it has a lot to do with the English word "game", and can be used in relation to many fields. Today...
Vacation management: how can I plan vacations for my employees?
Vacation management, plan vacations for your employees The more employees you have, the harder it will get to manage vacations. In the middle of August, some people take the opportunity to be with their relatives, with friends or maybe to travel to exotic...
Ten advantages of social networking for business
Social Networking for Business; Discover 10 Advantages for Your Business A woman - let's call her Cersei- about 45 years old, is waiting for the subway and in the meantime she checks her phone. If we could get closer and see what she is looking at, we would...
Emotional marketing; a world of emotions related to the company
Emotional marketing, how to implement this in customer service Although it has been developed progressively over the years, emotional marketing is at its peak. In a competitive world, connecting the customer in an emotional way with your company can be a very...
11 ways to achieve a customer experience improvement
Achieve a customer experience improvement; Discover 11 ideas in order to accomplish this. Now that we are clear about what customer experience improvement is. It is very interesting to know what you can do in order to improve the experiences that your users...
How to reduce work stress?
Work Stress: Tips to reduce this in order to live a happier Life Do you go to work every morning in a bad mood? Do your employees have dark circles under their eyes and come to work with anxiety? Regardless of your job, if you go to bed each night hoping that the...
The broken window theory in the business environment
Broken window theory: this is its effect in a company Does the Broken Windows Theory sound familiar to you? It has nothing to do with a test to check the resistance of a glass, but with one of the most interesting sociological experiments of the 20th century, which...
Why does a company lose its customers?
Losing customers: why does it happen in your company? Find out about the causes and avoid it Mr. Whoever, that loyal and generous customer who was subscribed to all the services your company offers, who never complained about anything and who answered to every...
Help desk software: Get to know the help desks and the advantages of implementing it in your enterprise
Help desk software: Discover the advantages of implementing it in your enterprise Surely you know what help desk software is and if you are not yet clear, we invite you to read this article in which we will discuss the main advantages of help desk software so it...
What is the pygmalion effect? how can it affect your work?
Pygmalion effect: find out what it is and how it can affect your company If you are a movie buff, or if you are old enough, you may have watched the musical movie by George Cukor, My Fair Lady. If you have seen it, then you may remember that the phonetics teacher,...
Web-based help desk software: better than a traditional helpdesk?
Web based help desk software: why it's better than a traditional helpdesk. If you have a client-facing business that relies totally on maintaining a good relationship with your customers, you're going to have to respond to a high number of incidents in the most...
What is customer experience and how to improve it in your company
Customer experience: why should you improve it in your company? Customer experience is one of the factors that are going to determine the future of your company. Whether or not your activity is more or less user-oriented, your business is always going to target...
Be aware of the most common ticketing errors and learn to avoid them with good ticket management software.
Ticket management software: Improve your customer service system avoiding the most common mistakes Incident management is a vitally important issue that every business should take into account. Its main goal is to solve any problem or incident in a fast, and...
Labor productivity: 5 ways to improve time management in your organization
2017 is here, and like every new year it is a tabula rasa, offering the chance for us to start anew, promising ourselves that this year, yes, we're going to be the person we want to be; more compassionate, more generous, more patient. We'd all like to be better...
How to manage business incidents and not die trying
If your business revolves around offering a product or service (like most do), the most predictable thing is that every now and then your customers come to you with some issue or question you must solve for them. This situation repeats itself even more frequently,...
Why open source IT management software is a game changer
The world of IT service management, like a well-trained Pikachu, is constantly evolving, you know, with the daily emergence of new technologies, methodologies… And while there are many payment software options available to help manage IT services, there is one...
Information Technology (IT) can be Inventoried… Thanks to Information Technology!
And no, we're not talking about spreadsheets - “killer” applications that drove the rise of personal computers in the 1980s. Well, there may be someone who still uses them… but the truth is that every company today needs to manage IT inventories. Integria IMS: How...
Conquer new potential clients and extend your business: How to choose the best B2B data provider
As a business owner or salesperson, you're always looking for ways to improve lead generation and the sales channel, aren't you? Well, we have something to tell you: Working with a B2B data provider is the big solution! That’s it, it will help you reach new...