Integria IMS Blog

8 Customer communication channels

Customer Communication Channels that you should know about How does your company communicate with its customers? If the answer is " okay " you should know that there is always room for improvement. If the answer is " poorly " then you have a lot of work to do. If the...

10 tools for internal communication in the company

Internal Communication Tools for your company and Integria IMS Good internal communication is a key factor for a company to work. Or do you want to turn your business into the Marx brothers' cabin? Internal communication affects at so many levels that we could say...

Brief History of Project Management

History of Project Management; a brief overview It is not easy to get a group of people to combine their efforts and organize their resources to achieve a common goal. It is something that human beings have always tried to do, and it has become such an important area...

Improve your communication skills for customer service

Communication skills for customer service Some people are very successful. They succeed like Coca-Cola. And sometimes you stop to check their abilities and these don't seem to be above average. They enjoy a level of intelligence and competence similar to the rest of...

How to reduce stress in customer service jobs

Stress at work in customer service; 6 tips to help you fight it Stress at work is a major problem in our society. Long working shifts, large volumes of work and the pressure to achieve results can be hard to bear and can lead to serious health problems. When it comes...

12 ideas for providing great customer service by phone

Customer Service by phone; 12 ideas to improve this Do you have a customer service or do you work at a customer service center? If you have experience in customer service by phone, you may know that this is a very important part of any company or institution. In order...

How to improve the operation of a courier company

Service delivery management. Learn how to improve this Do you work for a courier and delivery company? Maybe you have people working for you, or you may even be the director of the company. From the person in charge of delivering packages in person, to the CEO, you...

How To Turn Your Customers Into Advocates

Advocates; Learn all about them and how to find them for your brand Is there anything better for a company than having good customers? Seriously, it's not a rhetorical question. Is there anything better? There might be. There is, actually! The best thing is to turn...

Customer Service Process and Integria IMS

Customer service process; Learn all about it and how to improve it Do you want to offer an excellent customer service? and how would you like to do that without first knowing which are the phases that the customer service process goes through and which are the steps...

Customer service, emotional intelligence professionals

Emotional intelligence in customer service, learn all about it Oh, the emotions! We' ve had such good times with them and so many times they've fooled us on certain occasions! I'm like that, an emotional, highly empathetic guy. In fact, if we came across each other in...

Some ideas to have good listening skills

Good listening skills in customer service; 6 ideas to improve this Have you ever heard the expression "to be all ears"? . If you work in customer service, maybe you should get familiar with it. Because, although you may not have rationalized it in this way, it is...

How to carry out a customer satisfaction study

Customer Satisfaction Study; Learn how to make a good survey Do you know if your customers are satisfied with your products? It's normal that this is something that interests you. In fact, companies have been worried about it since the moment mammoths first trod the...