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Latest published updates
OUM #99 - 2 Mar 2023
Features and improvements:
- Compatibility with PHP 8.1 and MySQL 8.
- Improved translation in the two-step activation message.
- When an attachment is added, a message indicating it is now mailed and the description is added. In addition, updating the database structure with the MR 93 adds the template to the mail templates section.
- Pagination has been added to ticket comments (it depends on the block_size assigned to it from the settings).
- New child ticket indicator in the Advanced details section of the Ticket creation/editing form.
- Improvements in entry display in the knowledge base (KB).
- When collapsing or extending a box in the ticket section, it keeps its status even if the user (custom option) leaves the page.
- New option to be able to modify by configuration (default value not selected) the order of the custom fields in the tickets.
- Improved security in API access credentials management (Bearer token).
- Improved ticket filtering by group.
- Visual issues with the “People Involved” field in projects, now the user search box also works properly.
- Issues enumerating project schedule tasks.
- “Description” field is out of place in the Invoices form.
- “Discount” field does not apply to Invoices.
- Updating Tasks in Projects enabled.
- Added button (always visible) to add separate “Work Units” in Tickets.
- Fixed error 500 message when trying to download an attachment from Projects.
- “Concept” fields misplaced in PDF Invoices.
- “Expiration” field missing from PDF Invoices.
- Project detailed report now shows the Workunit list.
- Operator report: only users who have assigned tickets are displayed.
- Error in Invoice creation from the Company tab.
- Improved footnote in invoices.
- Administrator user can now edit any user in any group (ACL error).
- Fixed error in Dashboard counting for users grouped by company.
OUM #98 - 16 Dec 2022
- Create child ticket from an existing one.
- Import groups to CSV.
- Authentication with Google Auth.
- Visual improvements in titles and texts.
- Improvements in the home screen.
- Allow to create users without email.
- Attachments in tasks.
- Massively add users to projects/tasks.
- User count grouped by company.
- Visualization of the list of workflow rules.
- Company search by custom field.
- ACLs of standalone users.
- People Report error.
- Quick ticket editor.
- Profile creation.
OUM #97 - 16 Sep 2022
- Custom fields in Projects.
- Workflow in Projects.
- Allow ticket closing only to the owner user.
- Duplication of Contracts.
- Massive deletion of files associated to Downloads.
- Possibility to hide the product version.
- Email notification when changing the user password.
- User import from CSV.
- Possibility to use private user images.
- Improved email ticket attachment management.
- Discard emails from disabled users.
- Ticket sorting in Dashboard.
- Contract listing and search engine.
- Counting of hours assigned to Projects.
- Organization of Tasks associated to Projects.
- Invoices sorting.
- Visual improvements in Calendar.
- Widget titles.
- License expiration messages.
- “Reset all data” from Configuration section.
- Invoice creation.
- User creation.User autocompletion.
- WUs edition.
- Report Scheduler filter.
- Duplicate ticket creation via API.
OUM #96 - 9 Jun 2022
- New Dashboard view.
- HTML view of tickets created by email.
- Cascade deletion of related information when deleting a company.
- Possibility to add more concepts in invoices.
- Security improvements.
- Visual interface improvements.
- Problem when attaching files.
- Ticket creation function via API.
- Color change in setup does not affect all elements.
- Ticket filter by company.
- Error in company creation.
- Error when updating project groups.
OUM #95 - 8 March 2022
- New general project report.
- New filter in vacation report.
- New text editor for ticket description.
- Last login information.
- Export of ticket list to CSV.
- Ticket upload performance.
- More intuitive sorting of project listings.
- Error resolution.
- Creation of profiles.
- Duplicate comments.
- Images displayed in ticket comments.
- Editing of work unit dates.
OUM #94 - 25 Nov 2021
- New Support report detailed by user and type.
- New macros for templates of work parts.
- Possibility to create tickets from inventory objects.
- New view of tickets associated to inventory from the inventory object itself.
- Ticket search engine in side menu.
- Security improvements.
- Visual improvements in the interface.
- Automatic calculation of payment deadline in invoices according to due date.
- Ticket display for users grouped by company.
- Interaction of the side menu with the vacation calendar.
- Problem when attaching files to tickets.
- Invoices cannot be created.
- Error in contract creation.
- Problem in report scheduler.
- Problem in Inventory filtering by parent object.
OUM #93 - 21 May 2021
- New resolution epilogue macro.
- New maintenance task for deleting files attached to tickets.
- Ticket creation and inventory buttons in side menu.
- Integration with GitLab.
- Integration with Pandora FMS.
- External link in downloads.
- SQL_MODE check.
- Interface color customization.
- Simultaneous edition warning in contracts and invoices.
- Automatic calculation of time spent on tasks.
- New view of invoices associated to contracts.Improvements:
- Loading of inventory objects in tickets.
- Translations update.
- Performance in contract search.
- Performance of some API functions.
- Ticket count in dashboard view.
- Link to parent ticket in ticket detail.
- Inventory ACL.
- Loading of linked fields of ticket types.
- Delete custom fields from contacts.
- Various calendar issues.
- Global news visibility.
- Scheduled reports.
- Knowledge base search engine.
- Search for users in ticket comment creation.
- Some vulnerabilities have been fixed.
OUM #92 - 18 Feb 2021
- File upload in sections: Downloads and Tickets.
- Sample data preloaded in database.
- Possibility to reset all data saved in database.
- New section to add vacations or absences due to illness.
- New macros in the sending of emails.
- Show tickets score.
- New quick invoice search in contract edition.
- Possibility to show user name instead of id in ticket listing.
- Simplification of the Projects section.
- Improved Operator detailed report.
- Visual improvements in menus and views.
- Error messages when logging in.
- Visual improvement in inventory list.
- Quick ticket editing.
- Error in Gantt chart.
- ACLs of several sections.
- MySQL error in People report.
- Company search engine in user edition.
- List of KBs in home screen.
- Modification of “force change pass” token.
OUM #91 - 25 Nov 2020
- New report scheduler.
- New report template editor.
- New user profile for report management.
- New detailed ticket report.
- Newt ticket evolution report.
- New detalles report by operator.
- Now you may create custom reports in contacts.
- New search by closing date in ticket list.
- Maintenance task for old report cleansing.
- Possibility of assignions the time devoted to a work unit to several users.
- New filter for Enterprises.
- Improvements in authentification with Active Directory.
- Report section structure reorganization.
- Attached file upload limit.
- Solved ticket suggestions when creating a new ticket.
- New ticket lifespan macro.
- Feedback system.
- Getstats API función optimizaation.
- Knowledge base Element creation wizard when closing a ticket.
- Password policy.
- Group form inventory item search.
- Enterprise list custom field filtering.
- Attached files to Contacts.
- Enterprise-grouped user ACLs.
- QR code in inventory item form.
- Email forwarding with https.
- Lead creation from form.
OUM #90 - 28 May 2020
- New Time Tracker section. It is a new feature that allows users to clock in and out, in addition to registering breaks and the location where they work from.
- New view where to check the status of other users: whether they are working, in the office, taking a break…
- New daily, weekly and monthly reports related to users’ working hours.
- New interface. New menus.
- Ticket Dashboard view.
- New terms have been added to workflow terms and conditions.
- Now, ticket custom fields can be mandatory.
- Header custom location name.
- Inventory objects list.
- Global search.
- My tickets list.
- Ticket comment creation.
- Knowledge base editing.
- User editing.
- Lead exportation to CSV.
- Contact management.
OUM #89 - 18 Feb 2020
- News visual enhancements.
- Updated translations.
- File Releases display.
- Global news editing.
- General browser.
- Calendar notifications.
- Scheduled report deletion.
OUM #88 - 20 Nov 2019
- Invoice contract linkage.
- Edition of hours spent on ticked comments.
- Client section ACLs.
- Calendar events.
- Ticket with standalone users display.
- MySQL failures.
OUM #87 - 1 Oct 2019
- New functions in API.
- Solved several problems in ticket management.
OUM #86 - 8 Aug 2019
- New login screen.
- Permissions in CRM section.
- Search for Leads.
- Search for Invoices.
- Fixed vulnerability: SQl Injection.
- Fixed vulnerability in file upload.
- Problems in user sessions.
- MySQL errors.
- Generation of licenses in Contracts.
- TinyMCE editor in several CRM section views.
- List of Downloads of File Releases without type was not shown properly.
OUM #85 - 29 Mar 2019
- Office365 mail management.
- New task ‘Telework’ not associated with Projects.
- File Releases pagination.
- Visualization of File Releases icons.
- User Tickets Dashboard with profile grouped by company.
- Move tasks between different projects.
- Application of customized filters in Support Reports.
- Alarms in Leads section.
- Home screen links.
OUM #84 - 10 Dec 2018
- Eliminated security vulnerabilities in some forms.
- ACLs from the People section.
- Loss of the description field in files attached to Contracts.
- Problem in the execution of workflow rules in real time.
- Error when loading custom fields in the Tickets creation/edition form.
- Loss of decimals in rectifying invoices.
- Problem in the notification of changes in tickets by email.
- Problem in the language selection in the Translated Strings section.
OUM #83 - 31 Oct 2018
- Personalized fields of textarea type.
- Search for Invoices.
- Contextual help.
- Visual improvements in buttons.
- Download of attached files of Contracts.
- Uploading of contract attachments.
- Generation of Contract Templates.
- Creation/Edition of Leads.
- ACLs applied to standalone users.
- Contract ACLs.
- MySQL Errors.
- Assignment of Tickets to disabled users.
- Use of custom fonts in text editor.
OUM #82 - 08 Oct 2018
- Hide in the invoices the Fiscal Identifier field corresponding to the company.
- Failure to visualize HTML encoding.
- Creation of users/tickets through email.
- Improved the contextual help.
- Improved the formatting of data returned by the API.
OUM #81 - 13 Sep 2018
- New user profile ‘Human Resources’ that allows the management of Work Units.
- New special task “Doctor’s visit” available for Work Units.
- It is now possible to attach files to Work Units.
- It is now possible to attach files to Projects.
- Calculation of hours assigned to projects when editing tasks of that project.
- Error in Personalized Ticket Filters.
- ACLs in Ticket Filters.
- Error when adding profile to a user.
- Linked fields of ticket types are displayed incorrectly.
- Language selection in General Setup.
- Editing of mail configuration parameters.
- Creation of Contacts.
- Notification to user creator of Ticket when they are opened through the mail.
- ACLs of grouped users.
- Performance in the Annual Calendar view.
- Visualization of Work Units.
OUM #80 - 16 Jul 2018
- Custom fields for milestones.
- Be able to select items from the mail queue to modify or delete them.
- Problem when adding custom links.
- Calculation of sums in Invoice Report.
- Error when creating Contract with non-existent company.
- Export to PDF of Invoices.
- Wrong count of `Involved Persons’ in Resolution Report.
- Problem attaching files in response to Leads.
- Error when executing Workflow Rules in cron.
- Failure in the operation of the Translate Strings section.
- Error in the calculation of the’Hard limit’ in the creation of Tickets.
- SQL errors.
- Deletion of global custom fields of Tickets.
- Improvements in Gantt Chart.
- New sources in Invoice Report.
- Visual improvements in modal windows of confirmation.
- Visual improvements in Graphics.
- Editing of Wiki pages.
OUM #79 - 13 Jun 2018
- New type of custom field for People. In addition to the existing fields, you can add linked fields.
- It is now possible to delete Wiki pages from the Administration menu.
- MySQL errors.
- External type fields in Inventory.
- File downloads.
- Sum of taxes calculated in Invoices.
- Entry of hours for holidays.
- Vacation report.
- Import of Custom Reports to CSV.
- Internal WU input.
- Improved visualization of milestones in Gantt charts.
- Calculation of deviation time in Projects.
- Translations update.
OUM #78 - 4 Jun 2018
OUM #77 - 15 May 2018
- Upgraded to PHP version 7.
- PDF library upgraded to version 6.1 of mPDF.
- Flexibility in report creation.
- New user profile. In addition to administration user, grouped and isolated user, Integria has a new user profile grouped by Company.
- It is now possible to customize the logical operations that can be performed with the conditions of the workflow rules.
- Problem when deleting workflow rules.
- SQL error when creating users.
- User language.
- Installation of demo database.
- People Report.
- Resolution Report.
OUM #76 - 17 Apr 2018
- Now you can attach files to Contracts generated from customizable templates.
- Sending of Tickets notification on demand.
- New conditions for the execution of Workflow Rules.
- Setting a hierarchy of Download Types in the Support section is now possible.
- New levels of access to the Clients section.
- Fixed the condition ‘Text string search’ of the Workflow Rules.
- User avatar upload in installations on Windows OS.
- Coding of line breaks in email notifications.
- Status selection in the Inventory search and form.
- Export of Custom Reports to CSV.
- User pagination of the People section.
- Management of user vacations within the People section.
- Legends in graphs.
OUM #75 - 19 Mar 2018
- It is now possible to change the type and group of a ticket automatically using the workflow rules.
- Q/A information has been added to the Support Report. It is a new section where you can consult the score of each ticket.
- Log of activity of tickets and work units related to a task.
- New option to automatically assign a ticket creator to the first user to write a comment on the ticket.
- Option to export the Reports to CSV.
- Valuation of tickets by the user creator after closing.
- Display of texts from the Clients section.
- Display of total quantities invoiced by company.
- Display of user images that are sent by email in notifications.
- Display of graphs.
- Deletion of workflow rules.
- Broken link to Knowledge Base elements.
- Filtering in the ticket search.
OUM #74 - 26 Feb 2018
- Search filters are not maintained when performing massive operations on tickets.
- Error when creating a physical inventory object.
- Mistaken template when sending project notifications.
- Error loading user avatar.
- Failure in the API function that displays ticket statistics.
- Bug in project ACLs.
- Error when downloading work parts.
- Incorrect execution of the CRON in Canary Islands time zone.
- New support report. Resolution report.
- New people report. General report.
- Aesthetic improvements in the visualization of CRM section data.
- Help in the Projects section.
- Help in the Reports section.
- Help in the section People, section Groups.
- Visual improvement of warning windows.
- Visual improvement in the Wiki section.
OUM #73 - 24 Jan 2018
- Incorrect counting of tickets belonging to ‘isolated’ users.
- Error when removing people from a task.
- ‘Parent’ field of a non-editable task.
- Creation of custom fields in the Contracts section.
- Task creation/editing form.
- Simplificationo of the Projects menu.
- PDF reports visualization.
- Edition of articles from the Knowledge Base.
- Inventory export support.
- HTML email processing.
- New home screen that includes a search engine for the Knowledge Base.
- Integration of eHorus with Inventory.
- New Ticket filter on Dashboard.
- Option that allows users who do not belong to any group to create Tickets.
- Group duplication is now possible.
OUM #72 – 07 Nov 2017
- Fixed minor bugs.
OUM #71 – 17 Oct 2017
- New API functionality. It is now possible to add inventory objects to an already created ticket.
- Improved Office 365 support.
- Solved problem in sending emails through workflow rules.
OUM #70 – 02 Oct 2017
- Customized Contract fields can be grouped into sections.
- New functions have been added to the API.
- It is possible to choose the order in which the personalized fields of Tickets, Companies and Contracts are displayed.
- Creation of Inventory objects is now allowed without assigning an owner to it.
- Creation of Contracts without associated Company.
- Visual improvements in pagination.
- Updated translations.