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Ticket Priority Question
#1
The priortity mappings for tickets are 10 -> "0 (Maintenance)", 0 -> "1 (Informative)", 1 -> "2 (Low)", 2 -> "3 (Medium)", 3 -> "4 (Serious)", and 4 -> "5 (Very serious)".

Is there a reason for this? We can't use the lowest level because it doesn't sort properly.
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#2
Hello nontrivial,

The priority status of the tickets is hardcoded and cannot be modified without editing php code.

Kind regards,
Antonio.
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