Internal communication; Find out some tips to improve your business
Internal communication says a lot about how a business is organised and managed. If you’ve come all the way here to read this article, it is very likely that you already know that one of the main things for a company to succeed is to make money but also to save money. You might need more reasons to know how important this is, and you probably need to know some specific tips to improve internal communication within your company, so keep reading…
Why do you need to improve internal communication within your business?
Improving internal communication of your company should not be difficult, and also internal communication will bring great benefits. Here we will go through some of them.
1) It increases productivity.
Sharing ideas, problems, knowledge…improves performance for the workers as well as for the whole team. Distributing information properly saves time, avoid duplicate work, and find common ideas for the team to go further. When talking about internal communication, the list of benefits is endless.
2) It increases motivation.
If you can’t communicate efficiently and comfortably with other colleagues or departments, then this can be frustrating. Have you ever wasted the whole morning trying to get in touch with Mr Smith, who works in the sales department, so that he can teach you how to use the printer? Fluid communication makes work easier. In addition to this, you need to know that there are tools to convey ideas and opinions and this improves the integration of the worker in the company, this also improves well being and motivation at work.
3) It makes problem solving easier.
Leaving a post-it note for someone to fix a software bug is not a good idea, since the cleaning lady will pick it up and it will end up in the bin. Good internal communication means getting problems transferred to those trained individuals, who will solve these problems in a faster and more efficient way. Not only will this make work easier, but it will also mean greater customer satisfaction.
4) It improves integration within the company.
Do you think it’s easy to work without having a clear idea of the direction of the company and your role within the company? Good internal communication allows workers to have a clear idea about the objectives of the company at any time, and it also allows them to know what is expected of each one of them. Therefore, employees understand better both the business and their own work, which also makes them feel like they have a common goal and teamwork.
How can you improve internal communication within your company?
Now that we know some reasons to improve internal communication within your company, we will have a look at some of the most common ways to achieve this.
These are a basic and popular way to share information. Meetings allow us to exchange ideas with great dynamism. However, there is only one drawback: meetings might make us waste a lot of time.
– The Employee Handbook.
It contains all kinds of basic information for new employees: internal regulations, objectives, organisation charts, security, internal procedures, etc.
– Suggestion box.
It can be very useful when used properly to communicate opinions, ideas, etc. Unfortunately, in many occasions this box tends to be empty.
It replaces the traditional “circular letter”. It is regular useful information that is shared with every employee in the company. Currently, it is very common to distribute this via email, but in certain companies they still do it the old fashioned way.
It’s a bit more basic, but in certain companies it can be useful, as long as the employees are able to see frequently this noticeboard.
It is a modern solution that consists of a computerized communication network within the company. It can include chats, databases, etc…
– Ticketing system.
It is an advanced tool that can generate great benefits for the internal communication of the company, let’s have a look at it.
Ticketing tools are commonly used for incident management. To sum up, when a user – usually someone in charge of customer service in a company – receives an incident, it creates a “ticket” with the incident and any useful information and then, this person solves the incident (and leaves a record of it on the ticket) or sends it to the qualified person to solve it.
But in addition to incident management -which, as we have seen, is part of the company’s internal communication-, a ticketing tool can also help improve any other type of communication.
Let’s see some examples.
-If an employee has an excellent idea on how to improve a work procedure. They will be able to open a ticket with the proposal, and it reaches both their colleagues in the right department, so they can provide additional ideas, as well as the people empowered to make decisions about it.
-If someone from the sales department receives the proposal of a client to adapt one of the company’s products to their needs, then the commercial will open a ticket with the proposal, consulting the technicians who will be then responsible for developing and carrying it out, as well as other important aspects, such as costs, deadlines, etc.
-If someone from support receives a complaint from a customer about a service that is not working. As soon as the ticket is created, it will send the incident to the department in charge of making decisions so that these types of problems do not happen again with other clients.
As you can see, these are just some examples.
And now let us show you Integria IMS. Integria IMS is software that, among other things, has a ticket management tool that can help you improve the internal communication of your company.
If you want to know what the Integria IMS ticketing tool can offer, click here: https://integriaims.com/en/product/help-desk-software/
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Aunque su nombre indique lo contrario, Robin es de Madrid. Le encanta viajar, el cine y pensar y escribir sobre el futuro de la tecnología.