The all-in-one platform for Service & Support management
Powerful and Flexible Helpdesk for support and customer service teams, aligned with ITIL processes.
Manage tickets easily and measure services both internally and externally. Set SLAs, measuring each client’s incidences individually. Improve customer and employee satisfaction, working productively and efficiently.
A complete environment, much more than a Help Desk
What inspires us to be diferents?
There are tools so complex that they require a consultancy project to integrate them into companies…
… and others that promise to do everything in 5 minutes, but cannot be adapted to what your SLA needs.
With Integria IMS turns user support into something satisfactory and orderly for customers and employees.
Custom integrations and plugins
To start a project you can do it with your own team or count on us to help you customize the tool to the maximum in its processes, applications and backend.
Every organization is different, but in all people are the most important thing
An IT operations software that unites people to solve problems, manage projects and manage knowledge, optimizing your time and resources.
Integria IMS facilitates the management of your company and helps your employees to obtain better results
With our extensive experience we will be part of your team and our solutions will provide your company with greater control and efficiency.
And if you want more…
Perfect for securely sharing passwords, day-to-day information, restrictions and access and advanced ACLs with your team.
Chatbot with Artificial Intelligence
Thanks to AI with natural language the chatbot will answer for the team, and let human operators solve difficult issues. The AI continuously learns from solved cases and its knowledge base is integrated into any web environment, being a natural and integrated support to its human operators.
Distribute software packages to your customers in a centralized, secure and controlled way, fully integrated into the tool.