The all-in-one platform for Service & Support management

Enable your support and customer service teams to deliver excellent and efficient service, thanks to features based on ITIL processes.

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A complete environment, much more than a Help Desk

Help Desk

A customer outside the company can create a ticket without accessing the platform, or by writing an email to a specific address and a user will be created automatically.

Project management

Your IT projects on time. Create projects, manage resources and optimise telework with constant monitoring. Integrate projects with requests and changes to improve service delivery.

Time Management

Your employees can record their working day from their browser or via the app in just a few clicks. Ideal for working from anywhere or controlling your company remotely. Take your business with you at all times.

Inventory Control

Track and manage configuration items and map their relationships and dependencies. Keep track of the history of incidents on each asset and automate your processes.

Integrated WIKI

Share information with your team, with access restriction and advanced ACL. Perfect for securely sharing passwords, logins and day-to-day information.

Integrated CRM

Have your clients, contacts, contracts and invoices at hand. Give the best service by organising your team without using other tools that involve more costs or integrations.

What inspires us to be diferents?

herramientas complejas

There are tools so complex that they require a consultancy project to integrate them into companies…

Promesa 5 minutos

… and others that promise to do everything in 5 minutes, but cannot be adapted to what your SLA needs.

Satisfacción soporte

With Integria IMS turns user support into something satisfactory and orderly for customers and employees.

Custom integrations and plugins

To start a project you can do it with your own team or count on us to help you customize the tool to the maximum in its processes, applications and backend.

Cloud and on-premise licensing
Incident management by email
Custom workflows
Customizable reports and dashboards
Custom SLA management
3rd party integration (Slack, SMS, Telegram, etc)
Multitenant, with custom profiles and permissions
Integrated customer satisfaction system
Self-service portal for external customers
Cloud and on-premise licensing
Incident management by email
Custom workflows
Customizable reports and dashboards
Custom SLA management
3rd party integration (Slack, SMS, Telegram, etc)
Multitenant, with custom profiles and permissions
Integrated customer satisfaction system
Self-service portal for external customers
Integrated customer satisfaction system
Self-service portal for external customers
Multitenant, with custom profiles and permissions
3rd party integration (Slack, SMS, Telegram, etc)
Customizable reports and dashboards
Custom SLA management
Custom workflows
Incident management by email
Cloud and on-premise licensing
Integrated customer satisfaction system
Self-service portal for external customers
Multitenant, with custom profiles and permissions
3rd party integration (Slack, SMS, Telegram, etc)
Customizable reports and dashboards
Custom SLA management
Custom workflows
Incident management by email
Cloud and on-premise licensing

Integria IMS is a balance between flexibility, simplicity and power

And above all, it adapts to your needs.

Every organization is different, but in all people are the most important thing

An IT operations software that unites people to solve problems, manage projects and manage knowledge, optimizing your time and resources.

Integria IMS facilitates the management of your company and helps your employees to obtain better results

With our extensive experience we will be part of your team and our solutions will provide your company with greater control and efficiency.

Installations

SLA

Tickets

Provides the support team with a reliable tool to have all the information at hand and in order