Privacy policy


This Site is operated by Artica Soluciones Tecnológicas S.L. (“Artica”).

Address: Gran via 62, Planta 8, Izq. 28013, Madrid, España. Tax ID: ES-B84491109.

Contact: [email protected]

Policy Scope

Your privacy is important to us. At Artica we have some fundamental principles:

  • We don’t ask you for personal information unless we truly need it.
  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We don’t store personal information on our servers unless required for the on-going operation of our services.

Below is our privacy policy which incorporates these goals. It applies to,,,,

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites may have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

The expressions and the denominations we use in this privacy policy normally have the same meaning as the ones that we use in our Terms & Conditions. In particular, the terms “users” or “you” as used in this Privacy Policy, refer to both Web Services Users and Web

Site Visitors. The terms “we” or “us” refers to Artica.

By using, subscribing or sending enquiries to our website and online services, you consent to the processing of your personal data in accordance with this policy.


How do I contact you?

If there are any questions regarding this privacy policy you may contact us using the information below.

Address: Artica Soluciones Tecnológicas S.L. Chief Privacy Officer. Gran via 62, 8 Izq. 28013 Madrid. Spain

Email: legal @


Artica guarantees the security and confidentiality of the personal information provided by users in accordance with Spanish law “Ley Orgánica 15/1999, de Protección de Datos de Carácter Personal (LOPD)” and its implementing regulations. By clicking on the opt-in check box marked as “I have read, understood and accept the Artica privacy policy” you you’re your consent to the incorporation of your personal data to automated files under Artica responsibility, and their automated processing.

You may exercise your rights to access, rectify, cancel or  oppose the processing of your personal data by

Sending an email with the instructions and proof of identity to [email protected] Mailing us a request and proof of identity to: Artica Soluciones Tecnológicas S.L. Chief Privacy Officer. Gran via 62, 8 Izq. 28013 Madrid. Spain

Gathering Personal Information

Personal Information is information about you, that identifies, or from which you are identifiable. Artica will collect this information in some cases and the amount and type of information that will be gathered will depend on the type of interaction.


When browsing the site, we gather information from cookies, web beacons and clear gifs. You can find out more about how they operate in the relevant section of this policy below. We also collect IP addresses, mobile device identifier details, your location, navigation and click-stream data, the time of accessing the website, what you searched for, the duration of your visit, and other details of your activity on the Website.

If you ask us to connect with other sites (for example if you ask us to connect with your Twitter, Linked In or Facebook account) we may get information regarding your account there. For further details on how we collect personal data, see Communications from the Website and Surveys below. If you click on any social media button or feature, you may be sending information to those sites and the processing of personal data by them is under their policy, not this one. We do not share with them any information you have provided to us.

Registration and/or contact.

On contacting us, we receive the information set out in the contact form. On registering, we collect the following information (obligatory information is marked *): your domain name, email address, user name, password. If you register for a paid service, we also request the name of the company that you represent, your full name, full company address, CIF or NIF (Tax identification number), telephone number, and, in the case of a subscription a method of payment. We do not receive any payment card data from the payment processor.

How we may use Personal Information

The information that we collect is used to achieve the best possible quality for the services that you request. You agree that we may use this information in one of the following ways:

  • To personalize your experience. Your information helps us to better respond to your individual needs.
  • To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve our customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested.
  • To send periodic emails. The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
  • To prevent activity we determine to be potentially illegal, unlawful or harmful and to enforce our Privacy Policy and/or our Terms or any other purpose referenced herein or therein.
  • For the services or support you request.
  • To contact you with critical user or service updates.
  • To send other messages that are integral to the service we provide on the Website.

How we may disclose your personal data

Except as set out here, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information without your express consent. Your data may be accessed by third party processors acting on our behalf, under strict confidentiality obligations.

We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect others or ours rights, property, or safety.

Non-personally identifiable user information may be used us and/or provided to other parties for marketing, advertising, or other uses.

If Artica, or substantially all of its assets, were acquired, or in the unlikely event that Artica goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Artica may continue to use your personal information as set forth in this policy.

How Do We Protect Your Personal Information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

However it is the responsibility of the user to take every measure in order to protect their information, such as:

Log off when not using the website.

Keep secret the password or other login information that allows entering into the website.
Protect the devices and machines that access the website. With reliable protections such as antivirus, firewalls and related protection systems.
Protect against unauthorized access.
Inform us if you detect a security breach.
Change your login and/or password if you suspect that your account information is compromised.

How long will we keep your personal data?

After a transaction, your private information will be kept as long as necessary to fulfill our obligations under a transaction and any applicable law, but will delete your personal information as soon possible. We follow the principle of data economy.

Communications with you

We may send electronic commercial communications and other administration messages from time to time intended to manage and enhance our services offering.

Service-related Announcements. We will send you strictly service-related announcement when it is necessary to do so e.g. when there is going to be an upgrade that could affect to the system performance. You are not able to opt-out of these communications, since its nature is neither commercial nor promotional. You will have to deactivate the account if you do not wish to continue receiving them.


We will use your name and email address to send our newsletter to you. If you wish to no longer receive these newsletters you may follow the instructions given below.


Public Forums, wiki, blog

Information contributed by our site members or the Artica community members and other information related to the Artica knowledge base (Forums, wiki, blog), such as questions asked by this members and or answers made by/to them, may be reused by other members of the Artica community

To request the removal of your personal information from community features, contact us at [email protected] In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.


Cookies, Clear Gifs and Web Beacons

Cookies are small files that a site or its service provider transfers to your computers hard drive through your web browser (if you permit so) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic with the purpose of:

  • Analyze trends.
  • Administer the site.
  • Reporting statistics.
  • Tracking users navigation around the Website.
  • Promote safety and trust.
  • Gathering Demographic Information.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You may delete, block all cookies and reduce the information cookies collected from this site, but it is possible that your experience could be affected and that some parts of the site work incorrectly or even not work.

All this information is treated solely as a whole, that is, aggregated, and there is no possibility to track this info individually or personally.


Policy Changes

If we decide to change our privacy policy, we will update the Privacy Policy and the modification date will be reflected bellow. Any change made to this policy will be reflected in the website and will be effective when it is published in the website. We encourage you to return here regularly to check for changes and amendments and to maintain a copy for your records.

This Privacy Policy is effective and has been amended as of February 2016