Help Desk Software

Make your daily tasks easier with Integria IMS

Integria IMS is a complete, single tool, help desk solution that adjusts to your every need. Integria IMS allows you to manage tickets and incidents in an agile and simple manner.

Helpdesk Ticketing System

Knowledge Base

Downloading and sharing files

Integrations

Helpdesk Ticketing System

R

Create, track and intuitively view tickets.

R

Automation and routine task notifications, all performed by powerful workflows.

R

Create, update and follow up on incidents via email.

R

Manage service quality, prioritize and automate the answers with your defined SLAs, to further reach your business needs.

helpdesk resumen tickets
helpdesk listado tickets
R

Customization: adaptable to your needs using multiple customized fields.

R

Ensure service satisfaction using the quality control system.

R

Security and permissions: established by roles, profiles and user groups.

R

Reports: easily access information, view and follow trends, and quickly find the weak spots in your service.

Knowledge Base

=

Article, file and solution system that helps the customer.

=

Configurable views based on types and categories.

=

Tickets can be easily linked so they can enlarge the KB.

=

Multi-language.

helpdesk KB

Integrations

d

Connected with the Inventory module.

Has integration with the Projects module.

Create your own integrations using our API.

Downloading and sharing files

=

Share and publish resources in an easier way.

=

Configurable views, sorted by types and categories.

=

Permission controlled access.

helpdesk descargar archivos
=

Allows public access content from outside the application.

=

Create file bundles comfortably.

Want to know more about Integria IMS?